Management was rude! Picked up the pizza rather than delivery to save time. In a hurry due to extracurricular activities for the kids. Pizza boxes were cold when I picked up. I even made a comment in the store but got no response. I didn’t have time to wait around due to activities so I thought I would call to give a chance for them to make it right. The manager told me to that he couldn’t provide me with a compensated or free pizza. They basically said my kids would have to eat what we had or starve until another pizza could be made. If I had time in the first place I would have done this at the store. It’s a shame to have to reheat a fresh cold pizza in the microwave. Management compared standards to papa johns but I’ve never had a cold pizza there with delivery or carry out. Will never go to dominos again! Horrible pizza and horrible customer service!
Extremely poor service. I've tried to give them several chances. Every single time I am disappointed.
Great food and great service! They actually delivered out to where I work so I could have dinner. I really appreciate the service!
Nice chain restaurant, service is great or slow depending on who you get. Subs are great! Salad bar is good too.
Every single time, it takes at least an hour and a half on delivery. They will not give a discount on this issue. The food is cold every time. This will be my very last time ordering from them. Ver poor service
We have eaten at Pizza Hut for yrs and both my husband and I have worked at one when we were younger. I don't normally posts things of this nature but I feel I just can not let this go. The Pizza Hut in Winchester, KY on Carol Rd needs much improvement. Not only was the entrance to the store extremely uninviting the staff was no help. My husband stood in line (we were the only ones waiting) for 10 min while I took our younger children to the restroom. In that time, employees complained that they had more customers come in and noone greeted us or offered to assist us in any way. Not wanting to continue this poor treatment, we left the restaurant and ate next door at Fazolis and gave them our hard earned money and enjoyed a very nice dining experience. This Pizza Hut will not receive our business again. Date of visit was 9/1/14 about 7:30pm.
great pizza. great service. get your pizza on time. don't have to wait an hour like some other places. very nice people.