In mybook® Shopping Collection (edit)

Added to your shopping collection.
Removed from mybook!

We took this business out of your shopping collection.

Sponsored Links

Regular Hours

Wine, Liquor Stores


No coupons available


Hi there!
Rate this business!
First-classBetter than mostAbout what I expectedNot the worst...Disappointing
Click to Rate
Share Review

Like this review? Share it on your social network to get the word out!

Roger V.



Your staff lost a customer today

I stopped by the Wilton store today to pick up a bottle of champagne for a special occasion evening. I saw a bottle, Vilnart & Cie - Grand Premier Cru, I hadn't tried before and selected it for purchase. The tagged price was $59.99. At the register the selection was rung up at $72.99. When I questioned the clerk I was told that bottle had been on sale and the sale was over. I again said the price listed under the champagne was $59.99 and that is what I should be charged. The clerk and a second clerk argued saying it was an honest mistake and there was nothing they could do about the price. If I wanted the wine it was $72.99. The difference of say $13.00 was trivial but the principle was not. You listed a price, mistake or no mistake and that price should be honored. I too own a business in Connecticut and one that has been around for 30+ years. We pride ourselves on quality and our customer service, yet we too make mistakes. When mistakes do happen and they are our fault we will do whatever it takes to make the customer happy. And we do not deal in $30 bottles at retail!! I spend in the neighborhood of $100-$150/week at Ancona’s Wilton store so roughly $6000 if you count the holiday surges. The $13 was really trivial but the treatment was not. The solution I will take my business elsewhere.

Sponsored Links