HORRIBLE! Strongly recommend you go somewhere else. Been having problems for a week.... all I got was a message from the triage nurse telling me SHE didn't know what I should do instead of checking with my doctor. Come to find out, she didn't even note my chart, let a doctor know, I had to call and pitch a fit just to speak with her. The office staff is rude, inconsiderate, and worst of all, they had no concern for my health or well being. Filing a complaint with NHRMC and the NC Med Board for then not maintaining correct records and documenting my health issues. From my understanding, these practices are not accepted by the NC Med Board. Save yourself the time, hassle, and money. Find a doctor who CARES about you and your unborn baby!
have been a patient of Dr. Cracker and this practice for many years until recently and I will never go back,and I encourage no one to go this practice. I am in perfect health and went in for my annual routine exam. Dr.Cracker asked me if I wanted a prescription renewed and I said yes. I have been taking this prescription for years so this was nothing new. I had no other aches, pains or issues. He charged me for this "discussion" and I have been billed $90.11 for this. This is unacceptable and I am currently in the middle of a dispute over the charge. Again folks, I went in for a routine physical like I have done for many years with no other issues and they are trying to "clip" me (or my insurance company which will not pay it) for this. Be very careful if you become a patient here.
Wonderful experience on all fronts. I totally disagree with any rude staff comments below. They are very sweet. This is my second baby and I feel like they know me and care about me. I like all of the doctors. I can only remember 1 time when the wait time was too long. They have always taken my concerns seriously. Dr. Foiles delievered my first baby and had wonderful bedside manner. I would be happy with any of the doctors delivering my second boy.
I have been a patient at Glen Meade for over 28 years and ever since they became part of NHRMC the practice has gone down hill. Phone calls are not returned. When you try to leave a message the recording tells you that "box" is full and you can not leave a message. When you finally get to see the Doctor they are great but the staff follow up and behind the scene assistance is terrible, to the point my daughters and I will be looking for a new OBGYN.
A couple of the doctors are good. But, the administrative staff is miserable, rude, and slow. After two awful visits to "Building B", I refuse to go there and use the Brunswick Forest or Autumn Hall locations for glucola, ultrasound, etc. The "Building B" staff are the worst I have ever encountered. Please know that you do not HAVE to use that location. Brunswick Forest is excellent and Autumn Hall is friendly as well. But, having said that, I will not be returning to Glen Meade for my next baby, or for regular gynecology, because of the staff.
The doctors are great but the supporting staff need work. They are rude. Correne, who performed my first ultrasound had a major attitude. I was flustered and nervous, as many pregnant women are during their first ultrasound and did not understand her directions. I ask again what she meant and she just rudely repeated herself three times as if she had no time for me and I was a nuisance. I am a college graduate who understands just fine, but was nervous and having trouble concentrating. She is a young girl who ruined my experience. She coldly asked me how I was feeling during the ultrasound and I answered "I've been getting sick a lot" to which she said nothing to and continued on. Why ask, then? I know your not a doc but why ask if you are going to say absolutely nothing when I answer. After my husband and I left that morning, we immediately started asking around about Wilmington health, which I have really enjoyed the customer service that they have provided thus far. With my first child, three years ago, I was so impressed with glen meade and all of the staff. I was excited to start there again with my current pregnancy, but one rude associate can ruin it. I am paying you and the reason that you have a job, is because people like me choose to take their business to glen meade. Remember that, Correne, when you are annoyed that someone doesn't understand you. You have a job bc people choose glen meade. But once again, the docs are great and so is the rest of the supporting staff, that I have come in contact with.