Was given excuses by the owner for why her son did not show repeatedly. When he did show the pool was still dirty, salt level low and was falsely charged. After speaking to the owner of this mother/son team in late April 2017 I was told it would be $45 to clean the pool. No mention of chemical cost. Then I was told the son would come out on 3 different occasions with an excuse for each time he did not show. When he finally came out the pool still had debris on the bottom. I waited a WEEK for him to return to finish the job. There was zero communication from them during this waiting period so I contacted the mother that I would not be using them and why. I then got an invoice on my door for $168! Not only was there debris left, my salt level was still way below what it should be. The invoice claimed the cost of chemicals, but if that were the case my levels should have been normal not below. Plus he claimed to be there for 3 hours which I don't believe because I had already shocked the pool clear. All he needed to do was vacuum it. Again when I spoke to the owner the price was $45 flat with no mention of product cost. I told them I was not paying for a dirty pool with a low salt level and the misrepresentation of cost. Their business practices are shoddy and the lack of communication was unprofessional. I even gave them an out by the time I heard the 3rd excuse for not showing up, but was reassured he was coming the next day. I did not want to get stuck with an unreliable pool service. There should be no charge for all this aggravation and I would like them to accept the fact they did a lousy job all the way around and to charge me that ridiculous fee is an insult!!! Filed complaint with BBB. Left unresolved because business lacks morals, customer service skills and LIES!!!
Happen to stumble on this, and have been using Biogurd chems for 12 years and find them to be superior. Called the factory a few times for tech info…