We went to the use car department and was ignored for 20 minutes. I definitely been treated better by other dealerships . I don't usually give bad reviews but if we are going to spend over $30,000. They should of done more instead leaving us in a room and not letting us know when someone was going to talk to us. Very unprofessional service.
When I arrived home after my most recent visit, I discovered a mistake they had made when servicing my car. I called the service department first thing in the morning the next day they were open and informed Brian, the service manager, what I found. I said that I didn't think it was safe to drive my car until the issue was fixed, and that I lived out of town and needed some way to get to work today. He responded kindly and without question, and started making immediate arrangements to fix my car and to make sure I didn't miss any work, well above and beyond what I expected. I didn't have to explicitly ask for anything, he took all the initiative to make it right! John, one of their service representatives, followed up and was very apologetic, and made sure everything was resolved for me. I got my car back in great condition. I was so impressed with the quality of service I received here, and would confidently take my car back to Capital Ford next time it needs work done.
Good business, with concern for their customers' satisfaction.
I was from out of town they fixed my trailer same after noon great service and parts and great price. I was truly Impressed Steve W Richlands NC
What a place. Nice guys there too! If you have a trailer or boat. You better check Marine Warehouse out. Boat plug to lug nut!
Capital Ford is a pleasure to work with. They don't harass and recommended me the Ford Escape. I absolutely love it!
I recently purchased my 6 series from Schaeffer BMW and the car is great. The customer service was excellent there. They helped me with everything that I needed assistance with. The salesman was professional and now I take my car in for service regularly and it always gets done right. I can recommend this dealership!