Absolutely the worst experience I've ever had. I search stay unit from them that was defective. Upon trying to exchange it for one that actually worked they flat-out refuse me telling that they had a no exchange or refund policy. This is absolutely ridiculous. People work hard for the money. Fortunately I contacted cue vapor and cue vapor is replacing my unit for me. Do not waste your time here or your money.
6620 Gordon RdWilmington, NC 28411
From Business: 777 Tobacco Outlet is the source for all your tobacco needs. We offer low prices and a large selection of Cigarettes, Hookahs, E-Cigs, Tobacco, Pipes & More.
This buisness is ridiculous. I too bought a 213 dollar vape and it doesnt heat up...im taking it back today when they open.. I didnt even use it everything is how he gave it to me which wasnt in a box and it came with all these loose parts he didnt put it in a bag and he forgot to give me the power chord so i had to go back from my home to the store the next day and now today i have to see if the so called bossman or manager whatever you want to call it is there like hes suposed to be so i can get a refund! Major thumbs down...awful...they should be ashamed how they rip off people...
Terrible customer service, I wouldn't even give this place a one star. Not having any knowledge on what to purchase in regards to a vape for my wife. I went in to pick her up one with hope that the man would assist. He ensured me this $50.00 piece would be the best piece for my wife. When I went home, the vape did not work for my wife. We went to some other people that were knowledgeable about vapes, and stated this was for "dabbing" certainty we were not here to smoke any natural products. I went back to the store, and stated to the guy you sold me the wrong piece, it doesn't work for my wife. I was just wanting a return and purchase something else. The rude man said no refunds and YOU as in myself told him that is what I needed. POOR Customer service. Will take your money, overpriced,and a complete jerk to work with. Save yourself some time before going in here!!!!!
Great place. Friendly staff. Good selection. Awesome products. The one on Front st is just as good. They also sell kava and kratom.
i have a service dog that i am supposed to take everywhere. i went to this store with my elderly grandmother. the man there was rude to her when she asks questions. he also made me leave with my dog because he had a vicious pit running to us from behind the open counter. he had no leash. also when i was standing there holding my dog he did not hold his dog back. he yelled at my grandmother to hold his dog back while i left with mine. SERIOUSLY?!!!! THUMBS DOWN. everything there was too over priced. their was a bubbler for 76$ and i got the same exact one from a different head shop for only 22$. never going back. sticking to smoke rings and up in smoke.
Best Head Shop in WillingtonIf they don't have it , you dont need it.Open from 11 -9Sometimes they close before 11 is the only bad thing about this shop..
Look at the dates on all the negative reviews. They all were posted on the same date obviously by the same person. I like this shop honestly and I am always treated good when I pay them a visit. Huge selection for water pipes, Kratom, tobacco etc. Take these reviews with a grain of salt, visit the store, and make the decision on wether it sucks or not on your own and not based on these reviews.
Ordered wholesale from us, COD. Refused COD & said he did not order our ejuices. Poor customer service on the phone, called our account manager an old lady. =(
I agree the customer service is as weak as their kratom. If you're in ilm and want some dank kratom call my supplier 910 264-1263 tell her Aaron referred you.
These people are dumb as rocks, just visited new location and wasn't impressed. Girl knew nothing about tobacco and was on the phone the whole time. Amateurs.