The only place in Wilmington NC to take your clothes for repairs or alterations !! Wonderful people !!
Definantly recommend this place for all your alteration needs!
This was the WORST expirence I have ever had with an alterations company. I have been a loyal customer for over two years until now. I took a bridesmaids dress to have an inch taken off the shoulders. When I picked up the dress, the seam had been cut where the dress had rouching at the chest (which caused unraveling). While I was showing the owner, I also noticed a stain in the center of the dress. I brought both issues to the owner's attention and he became so irrate that he threw the plastic cover back over the dress and yelled, "I will do this for you again, but you put that stain on that dress! If not, you go somewhere else!" I know for a fact the stain was not there when I dropped off my dress. I could not believe he not only was irrate over me showing him and requesting he fix it but that he literally yelled at me. I decided to just leave with my dress. I now have had to take the dress to another alterations company. When I tried on the dress, I realized, Ms. Kim had taken an inch off each side in the mid section of the dress and not off the shoulders! I could not even zip the dress and the new complany confirmed the stain was alterations chalk. It should hopfully be removed during dry cleaning but now I have to pay to have the dress let back out and dry cleaned. I DO NOT RECOMMEND THIS PLACE!
Jae's Alteration Shop is now under new management. The new owners are very nice and strive on making their customers happy. I assure you the turn around time is much faster and you will be pleased with the work done.
When I started using this alteration shop I was pleased with the work and turn around time. In the last year I liked the work well enough to have spent 3,000.00 with her.Unfortunatly over the last 4 months things have changed. I took her 9 new suits to alter and 8 needed rework. She measured the sleeves correctly and gave me a rather far out completion date. When the date arrived, only 1 piece was ready fro pick up. It took her 3 more weeks to complete the alterations (sleeves, suspender buttons and cuffs) and non of the sleeves were done correctly, in fact they were all inches shorter thean they should have been. I am now into this horror 8 weeks and she still owes me 1 suit.The work was less than professional and the dates the materials were promised came and went. Jae is a pleasant woman but I think she sells snake oil.WATCH OUT