We visited Floridatile today. If you are thinking of a tile job, do yourself a favor and visit this showroom. The enormous line of products are beautifully displayed and clearly priced. There are price points to fit your budget, the staff is gracious, helpful and very knowledgeable. Before going to this showroom, I was discouraged and confused but they have it all. We will be back to purchase our tile.
I was really impressed with this company. They showed on time and the job was done very well. The team was very polite, honest, and very professional. I will definitely be contacting them again for my next project. Great customer experience. I definitely recommend them 10/10!
I needed someone to help me install granite countertops and do some repairs on my bathroom sink, and am impressed I found this company. I called them and discussed what I needed to be done. The customer service was very good and was really happy. After setting up the appointment, they arrived on time and prepared. They did a magnificent job and was excited by their low cost to get the job done. I will be hiring them again!
From my experience AllStone Corp's owner Charles 'ERIC' Pate has no integrity, is dishonest, and is unethical. Please save yourself the misery and money and go elsewhere. The only issue they fixed is replacing a countertop where the faucet holes were off center by 3 inches. As soon as AllStone was paid he refused to correct any other errors and refused to accept resposibility when all issues were clearly documented immediately after intallation. Here is some of what was done in our newly constructed home.... AllStone received material that was damaged, negotiated a discount which he absorbed, lied about the number of slabs, fabricated a fake invoice, installed the damaged scratched countertops and now refuses to resolve the problem. Additionally, countertops in other areas were installed scratched. They damaged tile when they installed countertops in a bathroom. Marble in a bathroom was supposed to be honed instead they partially polished the finish off, leaving holes in the surface and an uneven finish. Eric will talk over you if you call to discuss the issues and will place blame on anyone except himself. He will also tell you how much money he is losing by taking time to talk to you as well as how he's so busy he's running multiple shifts. To repair the mistakes and damage done by AllStone will now cost us thousands. Poor craftsman ship, poor quality, atrocious customer service and unethical. Do yourself a favor and get your countertops elsewhere.
I would recommend the you NOT use this company. Poor customer service. Phone calls are not returned.Company mailbox was always full so, impossible to leave a message. I made numerous calls that were never returned. When I finally did get through I was left on hold and never came back to answer question. Paid 50% down and told my granite would be 2 weeks. It has been 9 weeks and finally the installers came. Granite was measured wrong and broke on installation. Also, template for granite around the tub was also measured wrong. Installers damaged walls and left without notifying me.Cancelled order. complete and total debacle!
Not only is the selection better than any other store I had been to, the staff was very helpful. Samantha Stevens was very professional and gave me more options than I knew were out there! She also was helpful with design ideas, styles and colors as well as the newest and greatest choices. Very helpful with pricing and best bang for your buck options. It was refreshing to deal with a family owned and operated business that accurately listened and responded to my needs. I look forward to my next project so I can come back! Thanks again!
I came into Factory Tile yesterday looking for something specific although not sure what.....something different......something tasteful, classy......not a Home Depot generic tile that everyone else has and was greeted with professionalism, courtesy and a very knowledgeable Sales Manager named Samantha Stevens. Samantha is articulate and has a keen eye for nouveau tile decor. Samantha was able to "show" me the different textures, colour schemes and various tile palates to bring my home from a basic remodel to something quite different; chic. Factory Tile truly is a fabulous source of Tile Decor at very reasonable prices. For those that are seeking upscale and versatile tile at reasonable prices and want to deal with professionals, I strongly recommend Factory Tile.
We selected American Granite and Stone to do our counter tops for our kitchen upgrade at our Wrightsville Beach Condo. Rob assisted us with the projects by helping us understand all the technical options, assisting with the ordering of our custom porcelain sink, and then taking all the measurements. We found working with the professionals at AGS to be a wonderful experience. They were straight forward, very helpful and the final product was amazing. We love our new kitchen counters and sink!!! Thanks for all the hand holding and great workmanship including addressing our punch list after the initial installation. We would definately hire them again.Highly recommend
I was recently approached by American to return. I am a home builder and had used them in the past, but left when things seemed to fall apart there. I was told that there were personnel and management changes in the works. After seeing that they had changed out their work force I decided to give them a small job. It went without issue. I gave them a larger project with a serious time constraint and they completed it ahead of time. They are now working on a project for some out of town owners that is very difficult and they have made someone available each time they come into town. If they continue with this effort I will bring my work back.
GO SOMEWHERE ELSE. Worst costumer service I've ever experienced. Husband and wife-Rob and Nicki-run the business and argue where customers can hear. They tried to cancel our installation (for which I had taken the day off work) less than 2 days before. They didn't call before showing up and showed up an hour later than the two hour pre-determined window. There is a huge gap between the wood and granite in one section and we have tried to get Rob out to look at it and he says he'll come out but never does. He got our payment and so now obviously does not care about our satisfaction. I don't know how this type of business can continue. The actual granite looks very nice, but that's about it.