Absolutely would NOT recommend this company. For the past 8 years they were our Propane supplier and while I felt their prices were high and their additional fees annoying they were adequate enough to not change vendors. However our recent experience should be a warning to anyone thinking of or currently using them.We had two 100 LB tanks and when one was empty they would exchange it for a full one within a few days. After a recent exchange my wife noticed a strong smell of gas in our backyard the next day (I was out of town). She went to check the tank area and the gas odor was very strong around the tanks and she heard gas leaking. She called the Azalea Gas emergency number and their response was, “Shut off the tanks and we will stop by when we are in the area to check the connection”. As she called back on Monday to find out when they would be in the area they informed her that it would be Thursday. We cook with propane. One week to respond to an emergency is not good customer service. They stopped by to check when we were not home and left a note that there was nothing wrong and a bill for $134 for checking on the leak. We turned the gas back on and no gas odor or leaking sounds.The $134 invoice was charged to our credit card and included not only a Fuel Surcharge but State and Federal Regulatory fees. We decided that we would change vendors and they then charged our credit card $70 to pick up their tanks one of which was near empty from the leak.There are many other vendors that charge less per gallon and do not add all of the fees that Azalea does. Beware of this company!
Look elsewhere. I wouldn't give this companies information to my worst enemy. Unprofessional thieves that will squeeze every cent out of you and then refuse to give you an invoice. DO NOT give them your credit card info because they will charge you addtl costs without your permission. $500 for a dual tank. The owner told us that he should have charged us more and when we complained about their customer service we're told to get our gas from the cable company. Truly a horrifying experience. Technician watched Netflix while installing system and arrived without necessary parts having to run to a local hardware store.
I have been using Azalea Gas for many years and have been very pleased with my service. Their rates are comparable with other suppliers for service with fuel prices lower than my previous LP gas supplier. .I like the fact that I am dealing with a local small family run company who cares about providing an excellent service and that makes me a very satisfied customer.
I've been a customer for many years now. When I first decided to get propane service, they were very helpful, friendly and informative. They sold me the propane tanks that I needed for my house and did not try to sell me much larger tanks as other companies had done. Ever since I've had nothing but a wonderful experience with them. They have never led me wrong or let me run out of propane. If you live in the Wilmington area and are looking for great personal customer service from a family owned and operated propane business, I would strongly recommend Azalea Gas
Terrible service. See other review; we had the same experience. Awful.