This is the worst company I have ever contracted. Don t be tricked by the nice first 2 visits they do to sell you the product. Everything will sound beautiful but then you will realize is lie after lie. They have everything hidden in the contract so they give you budget and then, they came with surprise after surprise. 1. Time issues First they told us they will construct the pool in 7 weeks in May and that they will have it done before the summer. Now we are 5 months and the pool is not finish. The promise 1 day "to get the permit" turned into 3 weeks (blaming the town). After the permit is done it took 4 weeks to start the project. There were 4 separate weeks that nobody show up to work. They always blame the weather or suddenly appear with something that you, the client did not do.It looks like you are supposed to know how to construct a pool.2. Financial deceivement. Peter Breenan, the so called Design Director accepted a budget. Then we dismissed 2 other companies. Then he came up he did not do the proper sum, the price is 10000 up. We had to accept to avoid lost of 3 other weeks. They began excavation, all of a sudden we got a 10000 bill. What is this? Rocks needed to be taken out. Of course the "job" was already done so we couldn t say no and rocks are "not in the contract". All of a sudden nobody is working, we asked what is going on? You must construct a wall for 20000 to be able to keep going. We were never told about that the wall was a must! Finally, price down to 17000 to be able to keep the project going. We were told we can pick the pebble. Yes, we picked: Chilean Caribbean. They have in an illegible way another pebble, we got charged 1400 extra. They were not working in the deck. We ask what happened? You need to construct a gas line to the heater, is you responsability. Oh my god I don t know at this stage how much it will cost.Then I was arranging the gas line, they told me, the heater is natural gas, if you want propane you have to buy a converter. It is like I have a choice, my house has propane . I really don t know why they install a natural gas heater if I have propane. Of course I have to pay for the converter. Finally, they said 3 truck loads of water, you need 4, we got charged 400. What a disaster!3. Construction issues: all of a sudden, blue tiles appear in the pool. The so called design director invented we gave him the ok to choose! What a hoax! We told them we want to pick the colour of the pool elements as it was promised at the time we started the business. We said we would like to pick the pebbles. They said we will give you samples: never showed up with the samples. At the end, we choose picking by internet. The deck: they came and quicky construct it. Result: it was the wrong desing. They didn want to changed it, they said it will look "gorgeous" and now is hard we cannot modified. Thanks god the contract described the design, they changed after a week. They came very late to seal it after the pool was full of water. Result: the water wasc contaminated with sealant. They said it is no problem, is water based sealeant. I found this hard to believe.4 . Communication: the response rate from Peter Breenan was awful. He forgets things, and does not tell you what is need it to be able to complete the project.I hope nobody hires them anymore.
We contracted with Creative Edge Pools almost a year ago, the project was supposed to be completed in 3 months. We did make the pool bigger but it was communicated to us by the owner, David, on-site that the pool could be completed a few weeks after the originally discussed date. We are about 8-9 months into the project. Throughout the project, there has been no shows, late shows, arriving with half the stock to complete the items that were planned for completion that day. There has been communication issues with the office and downright rude behavior from the office with absolutely no customer service skills what so ever. They just don't care about their clients that pay $80K for a pool.Long review Short, the customer service from the "Office" is non existent, common decency is no existent. My pool is 3/4 of the way finished, spa doesn't work shoddy work, Lisa from the office wants to get paid the final payment with the pool not completed. LMAO STAY CLEAR FAR CLEAR from this company
People don't pay their bills and expect to finish their pools. Not in the business to pay for their projects.
BAD NEWS!!!!! They do not finish their pools that they start. They promise a 30-day work period ....not. It has been a year and still not done. DO NOT HIRE THEM !!!!!!!!!