Factory To You Furniture
603 W Baltimore St, Wilmington, IL 60481
We bought a bed here for our daughter and placed an order for a bed for our son.
When we built the bed we brought home, we discovered warped and missing pieces. We had to make due, as we had company coming in a few hours and needed the bed.
However, we called to cancel the order for the bed we were waiting on, having decided to go with something a little more durable and higher quality. We thought done was done, and waited for our money to show back on our card, until we got a call today saying our order was in. Once again, we told them we were unimpressed with the quality, we did not want the bed, only our money back. They are now refusing to refund our money, for goods that we not only haven't yet received, but had tried to cancel weeks ago.
They also hung up on my husband. TWICE. Very rude