I brought my AT&T phone to this store to have my service switched to Verizon..the store was unable to port my number over. They said that because the Iphone 7 was provided to me from AT&T that I had to buy a Verizon Iphone 7 in order to port my number over. This phone was a company provided phone. I left the store but before I did they handed me a sim card to be used if my company said it was ok to buy their iPhone 7. I emailed the IT folks at the company I work for and they said they would procure the phone for me. About a week later I went back to the store and told them I did not need their help. I returned the sim card to them still in its plastic card. Today I get a bill in the mail for $172.00 for the service the store activated. After calling customer service and being put on hold for +40 minutes the rep got the store on the phone and the store's reply was that I was responsible for the bill.Ironically I have Fios internet TV/Internet & phone at my home residence. This "issue" better be resolved as I never actually used the sim card in any device and returned the property to the store. If a resolution is not found I will be cancelling all Verizon services ASAP. This is completely un-professional....what provider activates a sim card and does not tell you that the account is activated? How does a bill for $172.00 come to me if the service was never used? Hypothetically could a store employee have been using this service since its activation? (acct 032532836700001)
I got there a minute before they closed (which yes I know is bad on my part) but I had just rushed there. And there were still a ton of people in the store. And he refused to let me in and he had a huge attitude with me. It was the worst experience I have ever had at a Verizon store in my entire life.
I do not give even 1 star to this business.i went there to get an amplifier for my home so i could get better services at home.i walked in and asked for the device.the person or whatever hIS name IS ,ZED asked for my ID.I GAVE HIM ALL MY INFO AND WAITED WHILE HE MESSED AROUND IN HIS COMPUTER ONLY TO TELL ME THAT HE DIDNT HAVE ONE.WHY GO through that only for him to tell me he didn't have it, as much identity theft that has been going on,this man tells me he doesn't have what I'm looking for after I've given him all my information. when as soon as I walked in the store and ask him for what I needed he could have just told me he didn't have it the man was foreign himself.how do I know he didn't use my ID for something scandalous.
Terrible customer help. I dropped off a phone because it was freezing. The next day I received a call saying it was ready to be picked up but once we got their someone else explained the phone needed to be replaced due it water damage. I explained that this phone was never dropped on a floor or in any water at any time. I asked to speak to the tech and I was told he wouldn't be available for a week. I refused to buy a phone so I took it to the DuPont highway store where it was reset and worked perfectly every since. Do not visit this store if you aren't prepared to buy equipment. This store would get a negative star from me if it was an option.
Don't use them. They do not care about your Comp. Just there Comp. It will take them 3 to 4 days just to change the NAME on an account. And they will turn your DS line off for that time just to change the name on an account.