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Sears is the #1 Appliance Services Provider according to IBISWorld Inc. market share data. Call or Click to Schedule your Service. We're the Kenmore experts.

General Info
Sears Home Services has over 6,000 expert technicians providing both product maintenance and repair solutions. Our technicians are industry trained, well-respected and will help keep your products running longer and working right in no time. We are America's #1 appliance services provider -wherever you bought it, we’ll repair it. 24/7 Customer Support. What to expect: Call before we arrive, Estimate before we begin work, 90 day satisfaction guarantee on parts and labor. We’re the largest appliance services provider in the country and we’re right around the corner! Plus, you will save 20% on all in-home repairs! Our expert technicians will process payment and any coupons or discounts at the time of service.
Services/Products
Sears Home Services is number one in appliance repair. We offer In-Home Repair & Maintenance Services for the following: Washers & Dryers, Refrigerators and Freezers, Cooking Appliances, Dishwashers, Microwaves, Riding Mowers, Snow Blowers and more! We also offer multiple solutions for all budgets, and service most brands regardless of where you bought it. Trust the Appliance Repair Experts at Sears. For expert repair services, Call 1-800-280-5986 for more information..
Brands
3com, Ace, Acer, Addison, Admiral, Adobe, Adobeair, Agrifab, Air Quest, Aiwa, Amana, Ambassador, American Standard, Americana, Apple, Aprilaire, Arcoaire, Ariens, Armstrong, Asus, Ati, Averatec, Bard, Bosch, Bose, Briggs&Straton, Brother, Bryant, Caloric, Campblhsfld, Canon, Carrier, Casio, Cerwin Vega, Char-Broil, Cisnet, Coleman, Comfort, Companion, Compaq, Craftsman, Craftsman Pro, Creative Lab, Crosley, Day & Night, Dell, Delonghi, Delta, Denon, Dirt Devil, Dunkirk, Dynamic, Eager 1, Ecowater, Element, Ema, Emachines, Ennox, Epson, Estate, Eureka, Euro-Pro, Fedders, Fiesta, Fisher, Fisher Paykel, Frigidaire, Fuji, Funai, Galaxy, Gateway, Ge, Ge Profile, Generac, Gibson, Glow, Goodman, Harmon Kardon, Health Rider, Heil-Quaker, Hitachi, Homelite, Honda, Horizon, Hotpoint, Hp, Husqvarna, Ibm, Ikea, Imperial, Infocus, Inglis, Intercity, Intl Cmf Prd, Janitrol, Janome, Jbl, Jenn-Air, Jensen, Jvc, Kawasaki, Kelvinator, Kenmore, Kenmore Elite, Kenmore Pro, Kitchenaid, Kohler, Lawnboy, Lenovo, Lg, Lifestyler, Lifetime, Liquid Video, Lite-On, Luxaire, Mackissic, Mage, Magic Chef, Magicpak, Magnavox, Maker, Makita, Maytag, Mcculloch, Milwaukee, Mirus, Mitsubishi, Modern Maid, Msi, Murray, Nec, Nikon, Nordyne, Norge, Odak, Ohiosteel, Oneida Royal, Panasonic, Payne, Philips, Pioneer, Polaroid, Polk Audio, Portercable, Poulan, Proform, Quasar, Rca, Reebok, Reliance, Rexel, Rheem, Robins/Subaru, Roper, Royal, Royal Sover, Ruud, Sampo, Samsung, Sears, Sentry, Singer, Skil, Snapper, Snow
Payment method
amex, discover, visa, mastercard
Location
Concord Mall
Amenities
24/7 Customer Support - 90 day satisfaction guarantee on parts and labor
Categories

Reviews

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MC
Mike C.

12/10/2018

Overall
Selection
Service

We were without a washing machine for 3 MONTHS while they mis-ordered the wrong parts 3 times. How can you be so incompetent to order the wrong parts 3 times, and why does it take you 4 weeks between service appointments? I could have ordered the parts from Korea for my Samsung Washer, had them shipped here slowest method, and installed them myself in less time.

JF
John F.

02/12/2017

Overall

Never on time,(4 hour window) I had 2 service call in two weeks on the same appliance, and it still doesn't work right. We just had 4 appliances checked with our service agreement, what a waste.
We got a call this morning (SUNDAY)to renew our agreement, sure we want to go through this again.
Sorry we're done with Sears, they used to dependable.

DH
Dolores H.

12/12/2016

Overall
Service

Made my washer worse. Wouldn't re-schedule for three days. Charged us $260. The first appointment was a "no show " after I sat here from 8AM all day !! The 2nd appointment was worse. Supposed to show today December 12th. Very unhappy. Been buying from Sears for over 30 years. All my appliances are from Sears.

PB
P B.

09/28/2016

Overall

The initial repair was inadequate and necessitated a return trip. On both visits, the technician was several hours late on the reservation window. Sears' systems are unable to communicate effectively to provide real time updates when there is a problem. We probably could have bought a refurbished machine for just a little more money than the repair.

Now, our washing machine is still broken, we're out several hundred, and I lost two days.

Brcarney7 ..

09/15/2016

Overall
Selection
Service

Service rep was extremely friendly and did an outstanding job fixing out issue. he went above and beyond to help us with out issues.

JM
J M.

07/12/2016

Overall
Selection
Service

waited 1 week, 1st tech came to repair my treadmill-left=said it was fixed. NOTHING works. waited another week, 2nd tech never showed but told his job he came-he did not-I was home all day. Week 3, next tech scheduled in 3 days. AND I have a master repair agreement, which apparently means nothing,

LG
Lee G.

06/19/2016

Overall
Selection
Service

Ron (Sears Technician) was excellent. Went above and beyond. Very skilled - and a really good guy. Keep it up, Sears!!

JR
Joann R.

03/20/2016

Overall

Ed did a great job with my riding mower maintenance. He was very courteous & professional & did not mind answering all my questions.

Nancy E.

11/05/2015

Overall

My service is super. He showed me a couple things to do on my washer and then I had told him my refrigerators warranty expired.He explained I can get a warranty thru Sears although I bought it at Lowes.

Auvie M.

10/12/2015

Overall

I was very happy with the service from Sears. The man was very courteous and did his work in a very professional andefficient manner

Details

Phone: (302) 804-0321

Address: 4737 Concord Pike, Wilmington, DE 19803

Website: www.SearsHomeServices.com

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