Roman Oil Company
111 Race St, Wilmington, DE 19804
Wheelchair Accessible: Yes
No coupons available
Be the first to add a photo!
Very rude manager and workers. I had a problem because after they topped off my tank there was water in it. They left the cap off while it was raining. When I let them know they got abusive and said that I must have left it off. STAY AWAY FROM THESE RUDE AND UNPROFESSIONAL PEOPLE!!!
Used these guys a couple of times and everything went smooth. Then when I was about dry I called and placed my order. next day, no truck. When I called they said they placed my order in for Pike Creek by mistake but would come out the following day. Well, the next day came and still no truck. I called and the person said they didnt have an order form or that it got lost. They didnt seem to care and were really unapologetic. Finally they came on the 3rd day, truck rode up in my grass and spilled oil on my driveway. Never using them again. You get what you pay for.
If you know how to turn on your furnace, and want to save money on oil delivery use this company. I've used them the last few years and have never had a problem. Like the other guy wrote they come out the next day for delivery come any type of weather. The best no frills (add on charges) around.. they do not service your equipment just deliver oil at a reasonable price.
When the weather got colder couple weeks ago, not sure how much fuel oil I will need, I contacted Roman Oil to have 25 gallons delivered. Soon after I placed my order (within 5 min), I realized that I do not know how to get the furnis going, so I called them back; when they told me they do not have a service dept., I cancelled my order. To my surprise, the driver showed up next morning, which I told the order was cancelled. Few minutes after the driver left, I got a call from their office, stating that they would "appreciate it" if I can give them advanced notice on cancellation?! I told the lady on the phone that I cancelled within 5 minutes of order placement, she simply said "well, nobody told me anything about the cancellation!" and hung up.
Today, I called them to have 100 gallons delivered (pre-paid). The lady who took my order, called back within few minutes saying that the system wouldn't accept my order, and per their owner, not to accept my order?! Hey, there are plenty of vendors in Wilmington, who are more than willing to take my order. Stay away from this vendor!! I would rather pay few more cents per gallon to someone else who treats their customers right!