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Job Done Right and Clean the First Time - Guaranteed

Comfort is on the Horizon
General Info
Horizon Services is the area's largest and most referred home services company, ready to meet all of your needs for heating, air conditioning, plumbing, drain cleaning and sewer and water line replacement and repair. Thousands of satisfied homeowners throughout Delaware, Southeastern Pennsylvania and Maryland have relied on Horizon Services for over 20 years to service and install the right plumbing, heating and air conditioning systems and equipment for their family, to be there when we promise and to guarantee everything we do in writing.From routine maintenance to emergency repairs to quality installation of home comfort systems, Horizon Services works hard all day, every day to ensure that your needs are met and that you and your family can enjoy your home comfortably and worry-free. We Have:* Over 185 Dedicated Employees* 25 Heating and Air Conditioning Service Technicians* 23 Heating and Air Conditioning Installers* 27 Plumbing and Drain Cleaning Technicians* 89 Service and Support Vehicles Covering Delaware, Southeastern Pennsylvania & Maryland* A 24-Hour, 7-Day-a-Week Call Center and Dispatch SystemHorizon Services is the plumbing, heating, and air conditioning company your friends and neighbors throughout Delaware, Southeastern Pennsylvania, and Maryland count on!We are so confident you will be pleased with our fast, friendly and professional service; you will become a customer for life!
BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

BBB Rating and Accreditation information may be delayed up to a week.
Hours

Regular Hours

Extra Phones

Phone: (302) 442-7607

Services/Products
  • Furnace Repair, Boiler Repair
  • Commercial
  • Heating
  • Residential
  • Air Conditioning
  • Service & Repair
  • Drain Cleaning
  • Installation
  • Water Heaters
Brands
Bryant, Carrier, Comfortmaker, Janitrol, Lennox, Rheem, Ruud, Trane, York, American Standard
Payment method
amex, discover, visa, mastercard, check, debit, cash
Associations
BBB,BBB,Better Business Bureau
Categories
Air Conditioning Service & Repair, Air Conditioning Contractors & Systems, Air Conditioning Equipment & Systems, Furnace Repair & Cleaning, Heating Contractors & Specialties, Heating Equipment & Systems, Heating Equipment & Systems-Repairing, Plumbers, Plumbing-Drain & Sewer Cleaning
Other Information

Specialties: Window Air Conditioning Units, Commercial Grade, Commodes, Hot Water Tanks, Lavatories, Stools

Services: Furnace Repair, Boiler Repair, Commercial, Heating, Residential, Air Conditioning, Service & Repair, Drain Cleaning, Installation

Emergency Service: Yes

Same Day Service: Yes

Reviews

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Rahn M.

10/20/2015

Overall

I wish they had no stars this company took advantage of my 97 year old father when they came out to clean his air conditioner they told him he needed a complete new system until the technician saw me and then he could not run away fast enough he did not even clean the condenser in the back he totally ignored that and took off when I called the company the only thing they can say is well will give you your money back so many people complained that they take care of elderly people stay away from these people that's how they pay for all the big commercials on TV by ripping off the elderly people

Leia P.

05/31/2015

Overall

We got our new AC unit from Horizon and had a great experience. The guys are knowledgable and all around good people.

claimed iconBusiness Response06/16/2015

Thank you for sharing your recent Horizon Services install experience! We are glad to hear that everything went well, and that you valued our friendly and knowledgeable technicians. Thank you for sharing your feedback here on YP.com!

This listing has been claimed by a business representative.
William S.

05/29/2015

Overall

You pay for what you get. And every service that Horizon has performed for us has been spot on, from a new hot water heater to servicing our heater and air conditioner, and worth every cent. Their technicians are very knowledgeable, fuly explain options, absolutely no hidden or unexpected costs, courteous and really do wear booties in your home!

claimed iconBusiness Response06/16/2015

Thank you for sharing your feedback! We are glad to hear that all of your experiences with Horizon Services have been positive experiences, and that you found value in our friendly and knowledgeable technicians, and overall level of professionalism. We appreciate your business!

This listing has been claimed by a business representative.
Thomas S.

05/29/2015

Overall

My experiences with Horizon this month exceeded my expectations. The technicians were very professional and knowledgeable. A had a preventive maintenance service done on my a/c unit and a drain upgrade installed. They gave me a great price which also included another check up for next year as well as evaluating my hot water heater. My hot water heater needs to be replaced this year and I will be having them do the work. I highly recommend them.

claimed iconBusiness Response06/16/2015

Thank you for sharing your Horizon Services experience here on YP.com! We are glad to hear that your recent air conditioning service went well and look forward to the opportunity to replace your water heater. We appreciate your business!

This listing has been claimed by a business representative.
Chantelle B.

05/29/2015

Overall

My experience with Horizon was amazing! My older HVAC unit was not working, so I called and they were able to send a technician out that same afternoon, in just a few hours! Their customer service team contacted me 30 mins before the technician was due to arrive at my home, which gave me plenty of time to leave work. The technician was very friendly and he was able to determine my problem, have the part delivered to my home and fixed the unit in under an hour! This was my first experience with Horizon, and I will definitely continue to use their services and highly recommend them to others!

claimed iconBusiness Response06/16/2015

We are glad to hear that your HVAC service call went well, and that we were able to get your unit fixed in a timely manner! We look forward towards another opportunity to service you soon. Thank you for sharing your feedback!

This listing has been claimed by a business representative.
Kitty W.

05/29/2015

Overall

In my experience, Horizon is the BEST! They installed a new HVAC system for me in 2014, and I've also called upon them to do plumbing work. They are always clean, neat, friendly and efficient - and the work is done RIGHT the first time. I highly recommend!!!

claimed iconBusiness Response06/16/2015

We certainly appreciate your business and want to thank you for being a loyal Horizon Services customer! We are glad to hear that all of your experiences have been positive ones, and that you have valued our punctuality, professionalism, and friendly technicians. Thank you for sharing your feedback here on YP.com!

This listing has been claimed by a business representative.
Elle V.

03/10/2015

Overall

Kevin E and his partner Chris arrived to my home in line within the stated time frame to look at my water heater. Kevin sat down with me to explain my options and even provided additional information about the current configuration of my water heater that could pose some problems down the line. I liked his straight forward style. Both gentlemen were pleasant to talk to. My cat even like them. I feel comfortable now that in the future when I have plumbing problems, I now can reach out to Kevin at Horizon and feel comfortable that I'm not getting jerked around.

claimed iconBusiness Response03/11/2015

Thank you for sharing your Horizon Services experience with Kevin and Chris here on YellowPages.com! We appreciate your business and are glad to hear that you found value in our upfront pricing, friendly and professional technicians, and overall level of quality and professionalism. Thank you for sharing your valuable feedback from your recent plumbing service!

This listing has been claimed by a business representative.
Wiesia W.

01/23/2015

Overall

Every experience with Horizon was outstanding. From my new heater/air purchased last year to the routine maintenance received this year. Great personnel, great service, great job. Only way to go!!!

claimed iconBusiness Response03/10/2015

Thank you for sharing your experience and being a loyal Horizon Services customer! We are glad to hear that you found value in our friendly and knowledgeable technicians, and overall level of quality and professionalism through the multiple heating and air-conditioning experiences you had with Horizon Services. We appreciate your business and thank you for sharing your feedback!

This listing has been claimed by a business representative.
Bruce A.

12/26/2014

Overall
understanding and listening

The service was immediate and the servicemen knowledgeable. And when I called with an concern the response was quick courteous with corections swift. Awesome job!

claimed iconBusiness Response03/10/2015

We thank you for scheduling an appointment with Horizon Services and sharing your experience! We are glad to hear that you found value in our punctuality, knowledgeable technician, and quality of service that you received in both your service call and response to your concern. Once again, we thank you for choosing Horizon Services and sharing your feedback with the YellowPages community!

This listing has been claimed by a business representative.
Robert K.

12/24/2014

Overall
Awesome service

Our techs spent the whole day at our house swapping out our heater and A/C. The work they did was outstanding, and the system works great.

claimed iconBusiness Response03/10/2015

Thank you for sharing your Horizon Services installation experience! We are very proud of our installation technicians and the installation process. We are glad to see that you found value in our friendly and knowledgeable technicians, and overall level of quality and professionalism. We are also glad to hear that the system works great and we hope that you enjoy your new furnace and air conditioning unit for many years to come. Thank you for choosing Horizon Services and sharing your feedback!

This listing has been claimed by a business representative.
Overall

We are very pleased with our service technician, MAA, professional and efficient!

claimed iconBusiness Response03/10/2015

We thank you for scheduling an appointment with Horizon Services and sharing your experience! We are glad to hear that you found value in our punctuality, friendly and knowledgeable technician, and quality of service performed by Mark. Once again, we thank you for choosing Horizon Services and sharing your feedback with the YellowPages community!

This listing has been claimed by a business representative.
Rick H.

12/23/2014

Overall

I am going to be as honest as I can about this review. Customer service is great only if you have the opportunity to speak with a supervisor.



The technicians are great and friendly. The biggest problem is scheduling. I was told they would be at my house between 2 and 4 PM showed up at 7:30 to clean heater and left me without heat for 4 days Thanksgiving week.(Thanksgiving day, Fri, Sat & Sun .



Sun said between 2 & 4 PM showed up 8:30 PM - Tuesday late again fixed heater ran for one day. Thursday showed up on time between 8 am & 12 noon arrived 11:50 am fixed heater said it was a lose wire. next day no heat. The heater has a problem caused by the first tech..

One month later no heat. waiting for part to be installed in Jan.. I could go to Greenberg's supply in Wilmington and get the part for them same day $14.95 a check valve..



Lack of Communication from the dispatcher they don't know where the tech's are. I will still use Horizon they did a great job on my well pump but the heater loses prime ran for 9 years no problem until they touched it. I am now using the wood stove until they show up in Jan. 05, 2015. The heater will run if I purge the line and pump the air out but only for a few days then it shuts down. The heating company that installed the heater 9 years ago blames Horizon and Horizon says the heater was inadequately installed by the original company. I call that passing the buck. This can happen no matter what company you choose so just hope for the best.

claimed iconBusiness Response03/10/2015

Thank you for reaching out to us on YellowPages and sharing your concerns. We certainly apologize for any inconvenience you may have experienced in dealing with Horizon Services to repair your heating system. We are sorry to hear about your heating experience, but do appreciate your business for both the plumbing and heating services that you have used us for. When we received your concern, we sent it to our Customer Relations Manager who has reviewed your service call in more detail. Once again, we are sorry to hear of your experience but appreciate your valuable feedback.

This listing has been claimed by a business representative.
Stephanie K.

12/23/2014

Overall

Both service techs - hvac tech + pipe draining tech - were very knowledgable and efficient. They gave me a great deal and were very patient in answering all my questions. they really put me at ease while winterizing my home. I would certainly use horizon's services again and recommend them to anyone.

claimed iconBusiness Response03/10/2015

Thank you for sharing your Horizon Services experience for both our heating and drain clearing services! We appreciate your business. We are glad to hear that you found value in our upfront pricing, and overall level of quality and professionalism through the multiple experiences you had with the company. If you should ever require any further heating, air conditioning, and/or plumbing services in the future, please do not hesitate to call us. Once again, we thank you for choosing Horizon Services and sharing your feedback!

This listing has been claimed by a business representative.
Dennis M.

10/23/2014

Overall

Outstanding Services, you can't go wrong choosing Horizon

claimed iconBusiness Response03/10/2015

Thank you for sharing your Horizon Services experience! We appreciate your business. We are glad to hear that you found value in our services! If you should ever require any further plumbing, heating, and/or air conditioning services in the future, please do not hesitate to call us. Once again, we thank you for choosing Horizon Services and sharing your feedback!

This listing has been claimed by a business representative.
Albert M.

10/22/2014

Overall

Prompt, knowledgeable, neat, friendly and thorough. I could not ask for more.

claimed iconBusiness Response10/22/2014

We thank you for scheduling an appointment with Horizon Services! We are glad to hear that you found value in our responsiveness, friendly and knowledgeable technician, respect for you and your home, and overall level of quality and professionalism. Professionalism is and always has been our top priority as we always strive to provide all of our customers with the best service possible! If you should ever require any further plumbing, heating, and air conditioning services in the future, please do not hesitate to call us we are here for you. Once again, we thank you for choosing Horizon Services and sharing your feedback here with the YellowPages.com community!

This listing has been claimed by a business representative.
Alicia S.

10/21/2014

Overall
gr8

Always friendly! Always neat, clean and on time! Always fix my problem quickly! Thanks Horizon

claimed iconBusiness Response10/22/2014

We certainly thank you for sharing your Horizon Services experience here on YellowPages.com! We are glad to see that you found value in our friendly and knowledgeable technician, respect for you and your home, punctuality, and overall level of quality. If you should ever require any further service-based assistance in the future, please do not hesitate to call us we are here for you. Again, thank you for choosing Horizon Services and sharing your valuable feedback!

This listing has been claimed by a business representative.
John A.

10/21/2014

Overall

We have been loyal customers for 6 years now since moving to the area and always recommend them to anyone we talk to. Their customer service by their employees - over the phone calling for service as well as in-home technicians - is always exceptional. We've had plumbing and HVAC repairs and installs from Horizon and have never been disappointed in the job!

claimed iconBusiness Response10/22/2014

We would like to thank you for your customer loyalty over last 6 years to Horizon Services for both plumbing and HVAC repairs and installations at your home. We are glad to hear that you found value in our customer service, friendly and knowledgeable technician, and overall level of quality and professionalism. If you should ever require any further service-based assistance in the future, please do not hesitate to call us we are here for you. Again, thank you for choosing Horizon Services and sharing your valuable feedback!

This listing has been claimed by a business representative.
anonymous33333

01/13/2012

Overall
My gas furnace did not start u...

My gas furnace did not start up. I had replaced my old analog thermostat with a new digital thermostat a few years ago with no problems. I am familiar with the workings of my gas furnace, and replaced my hot surface ignitor with a new one but this was not the cause. So I called Horizon to come fix whatever the problem could be. The technician could not get the furnace to start, so he bypasses the thermostat by rewiring the furnace, and the furnace starts. He then examines my heat exchanger and notices very small cracks. At this point he stops all work and states he cannot do anything else to fix my furnace because it is company policy to not get my furnace in working condition until I replace the cracked heat exchanger due to possible CO poisoning. I have several problems with this. First, my very tiny cracked heat exchanger in no way is related to why my furnace is not starting. In fact, many people now who have old furnaces greater than 15 yrs old are using their furnace with cracked heat exchangers. Second, the assumption that cracked heat exchangers lead to elevated CO levels in the home is wrong. I have CO detectors all over my house and none have gone off. Also the technician did not have any CO meter and did not take any measurements to verify his assumption. Third, he quotes me $300 to replace my thermostat with a new analog one and $1700 to replace my heat exchanger. Seeing that I have replaced my own thermostat, a digital one at that, for less than $50, this is outrageous. I paid my showup fee to Horizon and told the technician to get out. Afterwards I fixed my problem by replacing my induced draft motor, which was the real cause of my problem. Horizon is overrated. Look closely at the bad reviews online and you will conclude that these guys play on your fear and overcharge you and tell you that you need replacements that are not needed. So beware, they are con-artists of the highest caliber.

Faena271

08/08/2011

Provided by Citysearch - 
Overall
Profesional,polite and excellent work

Profesional,polite and excellent work. Ryan Coffey worked on our heater and air conditioner and Tom Girone and his helper installed 3 new toilets, new sump pit with battery backup. Also, Tom found leakey faucets front and back of bathtub, that required new tub and shower faucets. Water was leaking down to kitchen celling.