Warehouse and Service Desk Manager, BigCentric Appliances. I'm making a note that there are a few discrepancies with out listing. First off, the 'Extra Phone' is not related to us at all. We have no 'parts hotline' here. Second, the actual 'Extra Phone' number is (302) 595-9306 and that will connect you directly to me or someone else if I'm not here at the Service Desk. Third, our Saturday hours are 10am to 5pm. This is a recent change. Fourth, We also carry mattresses now (Tempurpedic) and Kitchen Aid products. Fifth, our website address is http://packages.bigcentric.com/, and the old site is misprinted here. Sixth, I don't see a way to suggest changes as described on your 'contact us' section; there is no 'suggest an edit' on there.Anyway, since I started working with this company I've found it to be one of the more interesting and challenging jobs I've had. I'm a bit biased, but the low-pressure sales environment seems to be an extremely good methodology to work from compared to commissioned-based sales.