Very friendly family oriented place to deal with. Always delivery when promised. Very happy and lucky to have came across them.
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Worst company I have ever dealt with as far as accommodating the consumer. Do not sign any contracts. If you opt out early you will be billed. I had a contract for heating and air conditioning which I paid for in advance and then decided to go with another company because it was less expensive. I had more than 9 months left on all contracts and they charged me approximately $300 to cancel my contract. Where is the justice. They gouge you for all they can get.. Buy oil month to month as you need it. Signing a contract will hold you to their agreement even if oil prices plummet. Customer service does not care if you have been a customer for over 20 years. Very disrespectful and arrogant. Do not even bother calling this company. Even with contracts for maintenance, which was at least $300 for heating and close to $500 for air conditioning maintenance per year, I had to wait 6 months for them to inspect my units. Not worth the aggravation or the insolence. Linda BarryWilmington, DE 19803
Not worth a saving a penny or two. This bunch is rude, unprofessional and insulting to their customers. Just do a search and you will see what I mean. I wish I would have before I bothered calling them.
Very rude manager and workers. I had a problem because after they topped off my tank there was water in it. They left the cap off while it was raining. When I let them know they got abusive and said that I must have left it off. STAY AWAY FROM THESE RUDE AND UNPROFESSIONAL PEOPLE!!!
I called 1/25 to set up a date to have oil delivered and had the worst customer service experience in my life and that's saying something. I've never left a review anywhere until this experience but it was so bad that I felt inclined to do so. The lady that answered the phone made it sound like I was inconveniencing her the second she got on the phone. To be honest, I still don't know if I was actually speaking to an Ace representative because she answered the phone with an oh so friendly "hello". End result, told her nevermind and she happily hung up on me. All in all, terrible experience and I will never call them again.Called Cochran and they were fantastic.
Used these guys a couple of times and everything went smooth. Then when I was about dry I called and placed my order. next day, no truck. When I called they said they placed my order in for Pike Creek by mistake but would come out the following day. Well, the next day came and still no truck. I called and the person said they didnt have an order form or that it got lost. They didnt seem to care and were really unapologetic. Finally they came on the 3rd day, truck rode up in my grass and spilled oil on my driveway. Never using them again. You get what you pay for.