03/16/2017Be Very Careful!!! Save yourself the time and money and go somewhere else. I tried this place because it was close to my house and I have never experienced a more unprofessional dry cleaner ion my life. Cloths were not ready. This is after they couldn't find them. I was charged but couldn't refund money because I used credit card. I was told I had an attitude because I didn't listen to the explanation and I was then told to take my business elsewhere. I will and I suggest anyone reading this does .
416 B And O LnWilmington, DE 19804
Be Very Careful!!! Save yourself the time and money and go somewhere else. I tried this place because it was close to my house and I have never experienced a more unprofessional dry cleaner ion my life. Cloths were not ready. This is after they couldn't find them. I was charged but could refund money because I used credit card. I was told I had an attitude because I didn't listen to the explanation and I was then told to take my business elsewhere. I will and I suggest anyone reading this does too!
Have been using this cleaner for 2 years now and maybe have had one issue in that time frame. We get a variety of thing dry cleaner from women's dress to men's buisness attire and it all come back in perfect condition. They are truly a lovely family. They have even discounted something for us if we have a particularly large order sine we are there twice a week. Will not trust anyone else's in this area with my clothes
Horrendous business practices and customer service!!!!!!! I brought in my fiancé's BRAND NEW WHITE tuxedo jacket for OUR WEDDING to be PRESSED ONLY. He is a big man, so this is a custom made tuxedo, not cheap! He went to pick it up and noticed a brown stain on the front pocket, so he said something and the person working said/ mimicked “oh no, just brush it off, it’s ok”. My fiancé said “NO. it’s NOT ok there is a stain!”. My fiancé turned the jacket over to find brown stains and iron marks ALL over the jacket!!! He was mortified. The worker had the nerve to say we brought it in like that!!!! My fiancé was looking for Ashton, he thought he was getting Punk’d! Thankfully they cleaned it and all the stains came out. My fiancé went back to pick it up…. NO Apologies, NOTHING! I have been going there for a while to dry clean our clothes, NOT ANY MORE! Do Not Bring your clothes there! I wish I could give this business NO stars, but they won't let me post this unless I pick a rating.
DO NOT GO HERE!!! They said my wedding dress would take "a few weeks." Three months later it was "not ready". Five months later it is done but they didnt call me because they "don't call people" and expect me to pay full price. KEN was extremely rude and condescending.
They have over several visits lost quite a few pieces of my dry cleaning. The owner refuses to step up and replace my lost items and was very belligerent to me. When I complained she told me to leave the store ans would not offer any assistance. Very poor customer experience.
EXPECT LOST CLOTHES, NO REIMBURSEMENT, AND NONEXISTENT CUSTOMER SERVICE
Rude staff. I was missing one button on a winter coat. I told them that I wanted all new buttons on my coat so that they would all match. When I went to pick up my coat they only replaced one button, which did not match and when I complained, they said, oh no one will notice. I continued to complain and they were not interested. Blah!!!!
I have been going to coltons for years nice family owned business staff very friendly I have had many comforters cleaned as well as drapes more valuable than thay comforter and NEVER had aprob no shrinkage and always clean they def don't deserve 1 star try $1.95 and see what u get
I wish I could post pictures! Not only did they destroy my $200 comforter, they tried to say the snags it in must be from my dog (which I don't have!!!!) It has clearly been washed and dried in a machine and is shrunk and has snags all over it!