4913 Robinhood Dr, Willoughby, OH 44094
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04/03/2011Provided by Citysearch -
Thank you Grimestoppers for coming to my rescue. Your response to my last minute need for cleaning was a welcome breath of fresh air. I was getting some out of town guests unexpectedly and needed some help the next day. Thank you for working this out and a special thanks to your customer who was wiling to switch her day to help me. I told Mr. Marlowe to let me know if I can ever return the favor to you.
11/18/2010Provided by Citysearch -
I have been using Grimestoppers for 7 years! Their dependability flexibility, professionalism, and quality of service is unmatched. The cleaning team is friendly, efficient , hard working, trustworthy, and always willing to listen to the customer. This is a direct reflection on the philosophy of the owner, Tim Marlowe. He is a respectable, hard working person who cares not only about his customers but his employees as well. The fact that I have been with Grimestoppers for 7 years, speaks volumes to the quality of service they provide.
10/07/2010Provided by Citysearch -
I have been a Grimestopper Cleaning Service customer for just about a year now and all I can say is WHY DID I WASTE SO MUCH TIME WITH OTHER CLEANING COMPANIES.
Grimstoppers in Willoughby Ohio is by far the best service I have ever used both here in NE Ohio or any place else I have ever lived for that matter.
It starts with the owner Tim Marlowe who is knowledgeable and courteous. He took the time to understand my specific wants and needs and treated me like I was his only client instead of one of the masses like so many other cleaning companies do. And he follows up with me everytime to continue to make sure I am satisfied - WOW what a concept!!
Their ATTENTION to detail and customer satisfaction exceeded all my expectations. The crew teams are ALWAYS respectful, on time and professional and responsible. They make sure that everything is to my satisfaction and treat my home as if it were there own.
Too bad that more service oriented companies don't have the same high standards when it comes to servicing their customers.
I have recommended them to all my friends and family.
05/11/2010Provided by Citysearch -
I have had many cleaning services come to clean my house and this was by far the WORST of them all!!!! Stay away from Grimestoppers, their cleaning products are cheap, their staff was very unfriendly, and lazy. I saw one employee laying on my couch for a few minutes and I overheard of that employee being hungover from drinking alcohol the night before. Does the owner(s) even check to see if their employees are fit to work. I didn't even bother to call it in to their office because what would be the point. This is a typical business where the owner probably does nothing and just flings random employees around to do work for them because they feel entitled to do nothing except sit at home all day. Try to go with a smaller more personable cleaning service with a staff of 1-5 employees because they actually care about your home and their livelihoods. Also, to top it off, the car that they came to my house in leaked oil in my driveway. I now hired a local woman that I found on craigslist to do my house cleaning and have been very satisfied with the results. I am just giving my experience so others can make an educated decision before learning the hard way.