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Best Truck Equipment Inc

Map & Directions
(1 Review)

38399 Pelton Rd, Willoughby, OH 44094

(440) 951-0500

CLOSED NOW
Today: 8:00 am - 4:30 pm
Tomorrow: 8:00 am - 4:30 pm
41
YEARS
IN BUSINESS
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Hours

Regular Hours

SunClosed

Brands
ECHO, Echo, Kohler, Shindaiwa, boss, ford, scag
Payment method
discover, invoicing available
Categories
Truck Equipment & Parts, Snow Removal Equipment, Truck Accessories, Home Centers, Farm Equipment, Auto Repair & Service

Reviews

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Nick P.

08/23/2016

Overall
Expertise
Selection
Service

I ordered a Scag PTO clutch from them on 8/9/2016. Part was delivered, but in the time it took to come in I realized this wasn't the part I needed after all. As soon as it came in I looked on their website for details on how to return the part. It specified I would need to pay the return shipping (completely understandable) and a re-stocking fee of 20% (a bit excessive) on the $286.17 part ( $57.23). I was a bit bummed to learn it would cost me about $80 just to return a part I didn't need, but it was my mistake by ordering the wrong part and at least I would get back the other $200. However, when I called to get a RMA (Return Merchandise Authorization) in order to return the part they told me they won't take back anything electrical. I informed them that I never installed the part, I actually didn't even open the box at all, it sits exactly like it did when it left their store. They didn't care. So now I am stuck with an expensive paperweight. My advice, order elsewhere.