Adventure Chrysler Jeep Dodge Ram
36845 Euclid Ave, Willoughby, OH 44094
Adventure Chrysler Jeep Dodge has the new or used vehicle you have been searching for. With a friendly and helpful sales staff, highly skilled mechanics and multiple automotive certifications, Adventure Chrysler Jeep Dodge is your greater Cleveland Jeep, RAM, Chrysler, and Dodge dealer. Our mission is to make every customer a customer for life by consistently providing world class services. Superb customer care, competitive prices and a knowledgeable staff are a few of the things you will find at our new and used Jeep, Chrysler, RAM, and Dodge dealership. Visit us today and take a test drive in your dream Dodge, Jeep or Chrysler or give us a call. We are located a short drive from Willoughby, Mentor, and Painesville, OH in the heart of Lake County.
8778818389: (877) 881-8389
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The WORST buying experience of my life. I had 2 old leases that I was promised would be taken off my hands w/negative equity would be rolled into the new leases. The salesman Dan, assured me this would happen. I leased 2 new cars and thought the deal was done. 75 days later, I have been getting called nonstop because none of it was done and my 2 old leases still exist.
This company won't help with the deal I was promised. They say its my responsibility to turn the cars in to the other companies even after I turned the cars & keys over in good faith. My previous lease company stated it is absolutely Adventure CJD's responsibility to ensure the cars are returned NOT MINE. They will not help me, & I have only gotten anywhere by calling my previous lease companies & Jeep corporate. I also contacted the BBB.
I simply want the deal I was promised. This is a simple fix but clearly helping a new customer who would bring repeat & referral business is not something that seems to a priority there
I hate being treated without respect just because I'm a woman. I hate being treated like I'm an idiot. I happen to be an educated woman & these people figured because I am a woman I am completely ignorant when it comes to cars. I can't tell you how irritated I am right now. I will never go back to this dealership or even consider buying a car from them. I guess they haven't read the papers or listened to the news to realize Chrysler is in trouble. Maybe that's why they think they can be condescending and loutish to a qualified car buyer, when they should be honest, respectful & considerate.
I had recently purchased a used vehicle from Adventur Chrysler Jeep of Willoughby. The sales experience went smoothly. To keep a long story short, I had problems with my breaks. Of course these are not covered under the power train warranty because breaks incur natural wear and tear. However, I had just purchased the vehicle and could not believe that I was going to be charged for natural wear and tear that I did not cause. I then decided to write a letter to the manager via email. The manager had called me back within 35 minutes of the email, offered to replace the breaks for free, and set me up with a rental at no charge at my earliest convenience! Service with a smile! This is how a business should be run...centered around customer service. As a manager myself, customer service is the hardest obstacle and Adventure Chrysler Jeep undertook this obstacle to exceed my expectations! I highly recommend this car dealership.