Stove And Flag Works
1757 Essex Rd, Williston, VT 05495
Primary Phone: (802) 316-8439
Phone: (802) 253-4893
Phone: (802) 316-8439
Primary Phone: (802) 662-3995
Fax: (802) 878-6726
TollFree: (800) 287-0150
Stove & Flag Works
Wheelchair Accessible: Yes
No coupons available
This business is to be avoided.They damaged flooring doing my installation and then Steve from Flag Works argued with me over the phone denying the damage and making up a story that the damage was there beforehand and tried to make it that I was simply trying to get out of paying a bill. Lies and irresponsibility are NOT good values to have in business.
We have had a gas fireplace from here in our house for 3 months and it still doesn't work. The tech we have dealt with is nice but management is terrible about communication and shows no urgency to make it right. I feel like at this point I'm a nucience to them. If you are going to sell a product you should make sure you can stand behind it!
If you are looking for pellets but you didn't buy your stove here, forget it! The guy in Williston who was extremely bothered that we were even there, said he had pellets until we told him we didn't buy our stove there. Then he said he didn't have any to sell us. We wanted softwood LG pellets and he said no way. He did sell is one ton of premium hard wood but only because they other guy said to go ahead. Meanwhile there were so many pellets out back to cover a parking lot! Ridiculous that they can even market pellets to the public when they really don't sell to everyone.
Improper installation. Williston technician has been to my house 3 times and we still have nothing but problems. We've had water leaking in pipe, smoke filling the house, outside pipe cut too short (not to regulation) and now side of house is black. And our hearthstone cracked in less than a year. Do NOT do business with these folks.