Best BuyAdd to Favorites
26 Cypress StWilliston, VT 05495Map & Directions
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Please contact the business for updated hours/services due to the COVID-19 advisory.
|Mon - Sun:|
Parking: Lot, Private
Bike Parking: No
Wheelchair Accessible: Yes
I had recently made the decision to purchase a $450 tablet from this Best Buy after a lot of consideration and debate. Theyre ~$100 less on Amazon, I have a friend who works for apple and offered me his friends discount, and yet after a lot of thought, I had decided to spend the extra money in order to stay local in case i had customer service issues.
Well, i had forgotten to get a screen protector, so went back (unfortunatly in the mean time, i had wrist surgery), asked the greeter if after purchasing the screen if I'd be able to get help putting it on (now, im alone, with a huge cast on my arm up to my finger tips), he very nicely said "of course" and told me to see Customer Service after picking out which screen protector I wanted.
Picked out a $35 screen protector and proceeded over to Customer Service. I explained the whole situation, where the employee quickly said, "sure, we charge $15 for that".
EXCUSE ME!!!???? I just made a huge purchase from you so I could stay local for Customer Service and this is the service that Best Buy provides?! Does Starbucks charge for the cup after you buy the coffee??? The guy at customer service just continued to repeat that its a standard fee to apply the screen protector.
So... aside from myself who obviously has no use of my right arm... you guys charge people who, perhaps are not of the technology generation, who are just trying to protect their purchases?!
So I called to speak to a manager (Ian) about this customer service that they offer, actually more to have him educate the greeter that they should inform people of these hidden charges and he continued to reiterate their policy that is standard accross all Best Buys about this charge for assistance. After much "re-itterating" about their policy for charge customers for this service he finally said if i came back in, he"d waive the fee. THATS NOT THE POINT... this wasnt a customer looking for something free, I was looking for help protecting a very large purchase i had bought from you, and you try to nickle and time everything you can out of a customer.
So, thank you for my last purchase, Ill never be back, Ill certainly be sure sure to share my experience with anyone debating making a purchase from you, and I'm sorry to have already given you so much business when you obviously dont give a .... about your customers.