Voshel's Furniture & Auction
State Route 14, Williamstown, WV 26187
Voshels Furniture & Auction Center
Voshels's Mini Warehouse
Parking: Lot, Free
Wheelchair Accessible: Yes
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Dropped by the other day to an empty parking lot and went inside to browse. Had barely gotten in the door when myself and a friend heard someone yelling. Thinking that perhaps someone needed help, we went to investigate. No, just an older boss lady SCREAMING at the top of her lungs while attending to some store issue...like she was the Gordon Ramsey of Liquidation Sales! Poor ole gal looked as if she had a big ole bowl of ANGER for breakfast, as she was full and running over! She saw us (as her customers) and did it deter her for one minute from her tirade?? Nope, not at all. She continued to scream and order her sheepish-looking employees around. Yes, they did appear mildly embarrassed but it was evident that this was a normal (yawn) occurrence in their day-to-day. I can't imagine what a workday would be like there...you'd have to eat Tums like breath mints to get through the day! Stuff? Yes, they have a lot of "stuff" but who can get through it if you have to wade through all that animosity and angst? No thank-you, I'll go junking elsewhere!
Daughter moving into area, found this store with such an array of stuff to choose from. Needed a headboard first...found one that would match perfectly...thought a little high in price but like to support local businesses. It was marked as a Full/Queen, needed full. Ask if they sell hardware for it, no. Ok I'll get at hardware store. Purchase and load, realize it will need threaded bolts, point this out to Gentleman, because now I need exact size of bolt. He goes through a pile of hardware until he finds one that will fit, to long but correct diameter. He gives it to me to use at the hardware store. Ok, now have hardware. Go to install to frame, holes not even close. It turns out to be King. They do not honor returns or exchanges even when they have it marked wrong! Wouldn't even consider making it right, absolutely all sales final, no exchanges even when they were at fault! Ok, my fault for not measuring, even when I thought it strange to have to keep tailgate down to haul home! Guess I will be drilling new holes for an oversized headboard rather than loose a few hundred dollars...but you know what, shame on them because that was only my first to have been many purchases from them...so really they are the ones that have lost out!!!
We have shopped there several times and sometimes a good deal and sometimes they get you. Recently bout a sheet set with 800 on the front and says Egyptian Cotton. In small print on the back says feels like Egyptian Cotton. They won't let you return anything right or wrong! Beware! Bought bed set there and found them at TJ Max for much less. You expect a bargain because they buy bargains. Not so.
My husband and I are new to the area and have seen the TV ads for Voshel's that make the store seem very appealing, so we made a point of driving up there one Sunday we had off work, only to find that unlike the tv ads which state that Voshel's is open 7 days a week, they are CLOSED on Sundays. :( A wasted trip, especially at the price of gas. But we like to support local business wherever we are and so we decided to make another trip up on the next Saturday we had off. Walking inside we were bombarded by dozens of signs reading "all sales final", "no refunds" and handwritten on these signs was "no cheaper prices". Since Voshel's is a discount store I wasn't surprised at the no refunds, all sales final policy, and I figured that the no cheaper prices thing was to discourage customers from trying to haggle with staff. I did think this was a little odd, though because everyone that I've met so far in the MOV have been super nice and don't seem to me, to be the haggling type. Being inside however is very claustrophobic, there are countless beds stacked 5 or 6 deep so that you can't even look at the headboards without help from staff. But the worst was the prices. So high! Now the handwriting on the signs was starting to make sense. For example there was a Rachael Ray pot that was scratched up and its lid's handle was loose, was priced at $50! Brand new this same pot sells for $60. Another example was a pet bed, also marked at $50, but you can get this exact bed from PetCo for $35, and online for $20. So our 2nd trip was also a waste of time and gas!
Ever since I happened by Voshel's auction house store, I have always enjoyed stopping in to look and purchase furniture items from their business; however, after visiting the store Saturday I don't advise anyone going to Voshel's for a single item. My wife and I went there to purchase a few items for our home and the owner basically yelled us for trying to take a picture (for the purpose of getting a friend's opinion about the item). Then, The owner rudely told us "that she makes the rules and that if we didn't like it that she would sell the business to us and then we could make the rules." I was not a business major in school, but I'm pretty sure one of the first rule of business that you always make sure your customers are satisfied. The owner of Voshel's apparently missed this lesson. She did a horrible job of making customers feel welcome in her store. If you are thinking of going to Voshel's for furniture, I would recommend against it.