Billtown Cab Co
3575 W 4th St, Williamsport, PA 17701
No coupons available
Be the first to add a photo!
I called from work this morning, to get a taxi for a guest. Conversation is:
Me: Hi, this is Vanessa, and I'm calling for a taxi for a guest.
Them: Well it's gonna be a while.
Me: Ok, about how long?
Them: I said it's gonna be a while; I'm 45 minutes behind.
Me: Ok, so approximately when could you be Here?
Them: Well I said we're 45 minutes behind, so what does that tell you!?
Me: Well, you could definitely provide better customer service.
I'd rate 0 stars if I could, but unfortunately they get one. I don't know how they even get enough business to be behind schedule; unless they're just lazy.
Whoever was dispatched to the Speed Queen Coin Laundry on 02/14/2017 around 635 pm not only almost smashed into the back of my car because he wasn't paying attention but then flew into the parking lot and almost hit me again in the side of my car with three children in it. I get out of my car and he has enough nerve to yell at me for being in his way. When you call to compain, whoever answers only days "I'll take care of it." with an attitude from he'll. This company is by far the most unprofessional I have ever dealt with.
Someone picked me up from work and dropped me off at home. They got stuck in my yard when I have a huge driveway. He left huge tut marks in the yard and tire tracks. I called them and they screamed at me and said they were never here. Very unprofessional and I will be filing a lawsuit for the damages
Called them to ask how much it would cost to get a ride to bbt ball field. Was asked where , I said where the Crosscutters I don't know where that is ,is what he said. How can u have a business in williamsport and not know where that is. He was also very rude and i,hung up
I was recently cut off by car #14 on Market St. in Williamsport. I called dispatch to complain, i did not swear or raise my voice, and was hung up on. I called back and was hung up on. I called a third time and and was told "i don't have time for this". Now as it happens, I know where Billtown cabs home base is located. I decided to pop by for a visit. The "wonderful" lady at the dispatch counter who had hung up on me 3 times then had to listen to me face to face. She explained that she had "yelled at the driver" but seemed not to realize or comprehend that that wasn't the issue anymore. I wouldn't use this company EVER and from the many other 1 star reviews i don't think i'm alone in my opinion of Billtown Cab Co. If at all possible, use any other transportation service. I personally would ride a lame swayback mule before i would ever deal with this business.
To be honest the cab drivers have always been prompt and courteous, but every single dispatcher you talk to acts like you are the friend that never stops asking for free rides. This is nothing new, I've tried to use their service for years. I guess customer service is an easy thing to cast aside when you are the only cab company in town. Please uber, please, bring this monopoly to ruin. BTW they don't deserve the star I gave them, it's just the minimum to leave a review.
I took a Billtown taxi once last year, and I'm pretty sure the driver was intoxicated, but I thought maybe it was a one time incident. However, I used them again this past weekend, and I have decided they are indeed a horrible, unorganized business with rude customer service and obviously very low standards. I was hung up on by a gum smacking women. I simply asked what corner to stand on because they will not call when they arrive...so she hung up on me. When I called back she sighed and said with attitude, I TOLD YOU WE DON'T CALL, YOU HAVE TO STAND ON THE CORNER. I said that's fine, I just wanted to know which corner because the restaurant I am in is in the middle of the block. She hung up again. So anyway, I was on the incorrect corner, so when I saw the taxi I had to run him down. And then when we got to our destination, I had to move my car which was blocking another car, and he was just sitting in his taxi, idling for whatever reason for a few minutes, so I asked him to move up (I didn't even tell him he had to leave the driveway...just asked him to move up so I could get by) and he tossed his hands in the air and and said he was busy??? Anyway, drunk cab drivers, rude service...you'd probably be safer walking home in the middle of the road...
Crappy is the word. I'm from NYC and people think it's bad there yeah right place is run by idiots who can't even give you an eta with out being extremely nasty or just straight up hang up on you and act like they didn't here the question. Thank god Lyco Taxi opened up recently so your not stuck with only one option now