HORRIBLE!!!!! I am a current tenant (not for long though) and they have been nothing but unprofessional and rude. not only that but they did a unannounced surprise inspection and picked out every little thing wrong (including the dishes we didn't get a chance to clean) now they are trying to over charge us by $200 for a baseboard heater that isn't broken, the aluminum fins were bent (which are bent back) and the heater works perfect. i found that the heater cost $41.98 new. they told me it's $199 (from the same place i already found that price) i told them about this and they were nothing but unprofessional and RUDE!!! This might be one of the cheapest places to rent from for penn college but you will pay much more from their hidden costs... DO NOT RENT FROM THEM!!!!