I'm only giving one star because there's not a "negative" option.I didn't even ride in one of their taxis, but considering my experience, I'm glad I didn't, because I sure wouldn't have felt safe!I was leaving work to go home for lunch like I do every day. While pulling out onto the main road (Mooretown Rd.) I saw that the first traffic light was red, but was about to turn green. Since there were 4-5 cars in the right lane, and no one in the left, I accelerated and turned on my turn signal to get over. I looked in my mirror and this car was FLYING. The speed limit on this road is 45, having just gone up from a 35 mph section. I sped up so I wouldn't be stuck behind the stopped vehicles. By the time I felt I could safely change lanes, I did so and looked down only to see I was doing almost 60 mph and the cab was still gaining on me.Once I made it through the intersection, I looked in my rearview and couldn't even see the cab's headlights (still at about 60 mph). I tapped my brakes to slow down and the driver slammed on their brakes then changed lanes. I slowed down further to get the cab's information only to see it was a very young woman driving the cab. Upon calling the number, I got a busy signal several times. Once I saw her again, she was on the phone, and refused to make eye contact with me each time. Once I was home, I was finally able to get through and asked if I was speaking to a dispatcher or a driver. I was informed it was the driver I was speaking to. I asked if she was in an office or in a car. Her response was, "Why? Are you calling to complain, because you cut me off?" I answered back, "No, I'm calling because you were doing over 60 mph in a 45 mph zone and tailgating me at that speed." I never got another response, she just hung up on me.Upon reading the one other review here on http://yelp.com, it appears as though they apparently make specific appointments for pickups and ask people to call back when they may have a fare in the cab. Apparently, they don't want to scare their fare by writing while driving. Either way, if these are the driving habits they maintain while en route to pick up a potential fare, I'll pass. I have children getting ready to start driving. I don't want them to have to be on the road with idiots like this.
Made an online reservation and it said they would contact me within 30 minutes. 6 hours later still never heard from them.
I was quoted a round trip fare from York River Yacht to Jamestown, at the end she doubled the fare! When I called she was rude and then hung up on me!! Do not use this company!!?
Polite and professional. Ask for Marc. He's the best.
Pat F., 08/02/2015The dispatcher was rude and angry. He told me that he didn't have time to answer my questions. He said, "Let me explain how this works. I ask the questions and you give me the answers." I asked a question and he said, "Ma'am, this conversation is about to take a turn." I asked him what he meant. Long story short, he hung up on me and wouldn't take any subsequent calls. I called Williamsburg Taxi (not to be confused with Taxi Williamsburg) and they were polite, professional and came right out. I would have felt uncomfortable riding with Triangle Taxi. The dispatcher gave me the creeps.
The dispatcher was rude and angry. He told me that he didn't have time to answer my questions. He said, "Let me explain how this works. I ask the questions and you give me the answers." I asked a question and he said, "Ma'am, this conversation is about to take a turn." I asked him what he meant. Long story short, he hung up on me and wouldn't take any subsequent calls. I called Williamsburg Taxi (not to be confused with Taxi Williamsburg) and they were polite, professional and came right out. I would have felt uncomfortable riding with Triangle Taxi. The dispatcher gave me the creeps.
Super service! I am a local and also own a B&B so I not only use the service but get feedback from guests. I can't say enough good things but can add my own experience. Delayed flight, then cancelled flight and all the while the driver Johnny keeping in contact for a resv. made a month ahead! Driver waiting at RIC after long journey - I was so thankful. Wouldn't call anyone else now!
Extremely rude dispatcher, always late, do not listen to customers
I had a great experience with Triangle taxi. They have clean and very nice cars. I highly recommend the driver that who gave me a ride to airport. Ethem is a great driver. Thank you Triangle taxi and thank you Ethem...
Dispatcher is rude. Driver gave the finger to another driver.