The unexpected problems all started in the spring of 2014 when my parents received approval for residency at WindsorMeade in Williamsburg, VA. However, on Memorial Day, we received a call from staff telling us that there were questions about my mother’s physical condition and that it was uncertain that they would be able to move into WindsorMeade even though their house had been sold and it was a few days before the move to WindsorMeade.In my opinion, the executive director, Marilyn Gray, lacks the compassion needed to be a compassionate manager because she made the hardest transition of my elderly parents’ lives worse than it had to be. Moving my parents out of their only home of a large metropolitan area after 80+ years was traumatic enough, but then to face all of the uncertainty of their next home at the last minute was horrible. The day after that phone call, I actually drove around to my mother’s doctors offices without appointments to gain clarifications, which I accomplished. Marilyn Gray still forced my mother to take a memory test with a nurse on the day of her arrival even though she was exhausted from a sleepless night before and a long drive on the interstate. My mother was humiliated to be forced to take the test, but she passed it beautifully. The next day my husband shared our disappointment with Marilyn Gray. She said that she’d been on vacation and did not complete the medical review process for my parents. She did NOT apologize for the oversight, and she had the audacity to ask my husband to ask me to stop complaining about her to others. I feel that the initial experience with Marilyn Grey ruined our time at WindsorMeade for all of us. Seven months later my father died. As soon as my new house was built in 2015, my mother moved out of WindsorMeade and into our house with me. I truly believe that the executive director, Marilyn Gray, lacks the compassion you would expect and hope to find in an expensive senior community.
My 87 year old mother has been in the care of Consulate/Williamsburg two separate times for rehabilitation and we have been very pleased with the facility, staff and the results.Her first stay was in 2010 for over ninety days due to age-related changes in drug metabolism which resulted in muscular atrophy. The staff treated her with respect, professionalism and concern. The various Therapy departments at Consulate are excellent and produced positive results. Management and staff were very attentive and always addressed any concerns or general questions that my mother or anyone in the family had. The physician on staff was excellent. Mother received baths 3-4 times a week and assistance changing clothes twice a day. They assisted her to the restroom in a reasonable amount of time after being paged.Her second stay was in 2012 for 7 weeks for complications resulting from hypercapnia, elevated levels of carbon dioxide in the blood. In addition to muscle atrophy, she began to display intermittent dementia symptoms. They welcomed her at the door like a returning friend. Throughout her stay, she would mention how well she was treated and how devoted the staff was to her well-being and rehabilitation. If I had to give one suggestive criticism, it would be the food; sometimes Mom would be so disappointed with the taste and quality that she wouldn’t eat at all. This is an area that needs improvement.Unfortunately, at the time of this writing, my mother has been in the hospital for two weeks with pneumonia, atrial fibrillation, just to mention a few problems. She is totally bedridden and very ill. We had contacted management at Consulate to tell them that they may see us in the near future. To our surprise and delight, the Director of Admissions visited my Mother in the hospital as a friendly visit and gesture of concern. That sort of attention is hard to come by these days.While no facility is perfect and Consulate has room for improvement, I feel that my mother is in excellent care while there. I would recommend their rehabilitation services without hesitation.