The doctor ordered a piece of necessary breathing equipment that was needed for my son. They called multiple times and finally after waiting all day, could not deliver the unit. The male Chris was very rude to my sick son on the phone and I got angry. I suggested to go and pick it up myself which I did. The place was disorganized, so I hope the billing is correct since there were many papers to sign. I was very disappointed in the service.
I have never seen a company that makes the patient suffer through mistakes that Lincare made in billing and then will not provide equipment prescribed by the doctor. I do have to give Lincare props by stumping the medicare representative that was on the phone for the conversations. It was so bad that medicare had recommended to use a different supplier. Lincare should be investigated for its actions to patients.
Horrible to work with. Took me multiple attempts to order supplies. I was often told that someone would be calling me back, and they never would. I was also called and harassed that I was not using my CPAP, when I actually was - the cell modem was having an issue and was not connecting. Because of this, my account was placed in a "non compliance" status and I've been going through hoops ever since.
The staff at Lincare were very unprofessional and did not follow through with ordering equipment after receiving all necessary paperwork from therapist and doctor. Please do not use this company to order medical equipment, unless you enjoy being harassed for an extended period of time with no results!!!!
This company is money oriented and not customer (patient) oriented. They do not put the patient first and do not follow through on their promises. They do not always return phone calls and do not include the patient in decision-making processes, nor do they keep the patient informed. The location on Route 315 in Wilkes-Barre, PA is disorganized; and their equipment is old and not always in proper working order.