Preppy Pet Suites
245 N Sherman St, Wilkes Barre, PA 18702
Phone: (570) 846-2012
Preppy Pet Wilkes-Barre
Specialties: Dogs & Puppies, Puppy Sales, Dog Sales
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I had an issue with this business in the past and wrote a review about it. But an emergency arose and I booked a 2 day stay as a last resort. 2 days after confirming with the business I received a call that they were full and had no vacancy. This was after I had purchased plane tickets (which would cost $300 to change) under the assumption that I would have a place to take my dogs while I was gone.
I called for an explanation, as usual instead of owning up to their "error" the employee only wanted to emphasize that she had nothing to do with it. She got the owner on the phone, which was when I got the real story. It turns out that this was not a matter of overbooking, rather, because of my negative review the owner, in her spitefulness, stupidity, immaturity, and ignorance, refused to take my business. So not only did Preppy Pet:
Leave me in the lurch with non refundable plane tickets and no where to board my dogs, they also
Instructed an employee to lie to me, but worst of all,
This could have been a great opportunity to right a wrong and win back a customer, but instead this business took a negative review of their own poor service personally. Apparently they don't like being called out on their own incompetence. In their ignorance and short sightedness, they would clearly rather forego the income and risk another negative review, hence the one here.
They should have a review of negative. My 3dogs spent time there. When we picked them up they had a nasty cough. They said they barked slot so we assumed it was from barking. They had a severe case of kennel cough. I immediately called at the suggestion of my vet to tell them. They admitted they have had several cases the week before but thought it was gone. I suggested they inform dog owners that send their pets there since my 3 were so sick. They refused. Not only did they know that their place was contaminated with this virus,they knowingly infected other animals. Now I have the virus. Causing fever and bronchitis. These people need to be shut down. My little one is so sick. We hope becomes out of this. Terrible business practices.
Being new to the area, I had to ask around for a place to take my pet while traveling. My neighbor and a co-worker both suggested Preppy Pet. I’m glad they did. We've had really good experiences with this place.. . The place is clean, the staff friendly and the price was awesome and my dog loves going there.
I was dissappointed....I get very frustrated at people who write negative reviews but i really need to post this I had calledpeppey sweet in wilkesbarre pa explaing my dog wasnt nuetuered could he still participate he group play... They answered it wasnt a problem unless he made it a problem.. He has went to preppy suites in South carolina and thier response was the same...I explained if he ever jumped on a dogs back if he was corrected he would stop immidiately.....He had went to a preppy suites in summerville sc and was in daycare regularly( because we were in condo on vacation in summer ) they allowed me to watch him play with other dogs during out 3 weeks stay maybe he stayed 8 time..I was happy to see there was one about 30 miles from my home in PA I provided vet information plus i explained that wasnt fixed and they told me yes he was welcome and he could play with other dog i made arrangements for him to come 11 times in a one month period because we were going away for a week...The first day there said he wasnt able to play with others as promised because he wasnt fixed...I explained i was home all day and would not have paid 15.95 for him to be caged in they said they played with him every 15 minutes....I would be shcoked if they did because he came home so wired to he wanted to play for hours....unlike any other experince he has every had at doggie daycare where he would sleepas soon as he came home He was more hyper than a normal daycare....
Leaving my dogs for the first time was like leaving my child. I couldn't have been happier with how it all turned out. When I returned to pick my dogs up, they were both so happy, they love it there. I feel really good about letting my dogs at Preppy Pet when I need to travel.
We've been going to Preppy Pets for almost 3 years. The facilities are always very clean and well maintained. Our dogs are always excited when they get to visit the staff and come home happy and looking great after grooming and boarding. The staff is always helpful and seem to genuinely care about our boys.
I stopped in to check out the place before deciding whether I'd board my dog there or not. I liked the fenced in play areas being a feature but thought it would be better if those areas were not directly in front of the dog's kennels because some dogs don't enjoy playtime or the rough housing and get scared by it. I also noticed a puddle of pee in the play area for the larger dogs and I was there a total of 25 minutes and no one ever cleaned it up. It did not impress me too much so I chose not to board my dogs there and will continue having a doggie day care person come in to stay with my dogs at my house. I was also concerned that they closed at 7:00 at night and did not reopen until 7:00 in the morning. My dogs are used to human interaction regularly and that would not have worked for my dogs. Other than those things it seemed to be a pretty nice place.