I had an issue with this business in the past and wrote a review about it. But an emergency arose and I booked a 2 day stay as a last resort. 2 days after confirming with the business I received a call that they were full and had no vacancy. This was after I had purchased plane tickets (which would cost $300 to change) under the assumption that I would have a place to take my dogs while I was gone. I called for an explanation, as usual instead of owning up to their "error" the employee only wanted to emphasize that she had nothing to do with it. She got the owner on the phone, which was when I got the real story. It turns out that this was not a matter of overbooking, rather, because of my negative review the owner, in her spitefulness, stupidity, immaturity, and ignorance, refused to take my business. So not only did Preppy Pet:Leave me in the lurch with non refundable plane tickets and no where to board my dogs, they alsoInstructed an employee to lie to me, but worst of all,This could have been a great opportunity to right a wrong and win back a customer, but instead this business took a negative review of their own poor service personally. Apparently they don't like being called out on their own incompetence. In their ignorance and short sightedness, they would clearly rather forego the income and risk another negative review, hence the one here.
They should have a review of negative. My 3dogs spent time there. When we picked them up they had a nasty cough. They said they barked slot so we assumed it was from barking. They had a severe case of kennel cough. I immediately called at the suggestion of my vet to tell them. They admitted they have had several cases the week before but thought it was gone. I suggested they inform dog owners that send their pets there since my 3 were so sick. They refused. Not only did they know that their place was contaminated with this virus,they knowingly infected other animals. Now I have the virus. Causing fever and bronchitis. These people need to be shut down. My little one is so sick. We hope becomes out of this. Terrible business practices.
Owners are mental ...the guy owner threw a chair across the room the other day because he was having a bad day
Being new to the area, I had to ask around for a place to take my pet while traveling. My neighbor and a co-worker both suggested Preppy Pet. I’m glad they did. We've had really good experiences with this place.. . The place is clean, the staff friendly and the price was awesome and my dog loves going there.
Great place to board your pets! The staff is very friendly and truly care for your pets. I've used their services many times in the past years and have always been pleased. The facility smells great and my dogs love it. I definitely recommend this place!
I was dissappointed....I get very frustrated at people who write negative reviews but i really need to post this I had calledpeppey sweet in wilkesbarre pa explaing my dog wasnt nuetuered could he still participate he group play... They answered it wasnt a problem unless he made it a problem.. He has went to preppy suites in South carolina and thier response was the same...I explained if he ever jumped on a dogs back if he was corrected he would stop immidiately.....He had went to a preppy suites in summerville sc and was in daycare regularly( because we were in condo on vacation in summer ) they allowed me to watch him play with other dogs during out 3 weeks stay maybe he stayed 8 time..I was happy to see there was one about 30 miles from my home in PA I provided vet information plus i explained that wasnt fixed and they told me yes he was welcome and he could play with other dog i made arrangements for him to come 11 times in a one month period because we were going away for a week...The first day there said he wasnt able to play with others as promised because he wasnt fixed...I explained i was home all day and would not have paid 15.95 for him to be caged in they said they played with him every 15 minutes....I would be shcoked if they did because he came home so wired to he wanted to play for hours....unlike any other experince he has every had at doggie daycare where he would sleepas soon as he came home He was more hyper than a normal daycare....