What Should I Do When My Car Dies on the Road? »
Four tips for keeping yourself and your vehicle safe while you wait.
150 Motorworld DrWilkes Barre, PA 18702
From Business: Here at MotorWorld Chrysler Dodge Jeep RAM we have an incredible selection of new, pre owned and certified used Jeep, RAM, Dodge and Chrysler cars, trucks and SUV…
Four tips for keeping yourself and your vehicle safe while you wait.
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
Bought Nissan Versa with extra warranties and GAP insurance in 2016. Salesmen promissed everything is through Nissan Corporation...February 2018 got in accident, car got totaled. Well then we found out that everything is through another companies and we have to deal with all separetly...ok... so we contacted the Financing Department for the loan, the GAP insurance for the GAP coverage and Nissan Pollock for the reminding warranties refund. We got the payoff from the insurance and the GAP already in April, now today is exatly 3 months since the accident happend and Pollock still doesn't feel like send the refund check to Nissan Financing. First they said, they sent it on April 3rd, then when I complaint at the corporation, they told them they will send it same day (May 10th), today is the 21st....still nothing...I filed complain at the BBB maybe that will help....one thing is sure, never ever Nissan Vehicle, never ever by Nissan Pollock and I will keep everyone I know away!!!!
Horrific! Caused $800 worth of body DAMAGE to my car when I paid for the $11 Deluxe Wash. When confronted, the owner told me it was impossible and I should get a lawyer before hanging up the phone on me. He did not even want to see the damage or accept the possibility that his car wash had malfunctioned. THIS CAR WASH IS NOT WORTH THE RISK TO YOUR VEHICLE. If anyone else has had a similar experience with this facility, please contact me and share your story.
Slow service and every repair is one to one and half hours long. The staff is not friendly. I will never do business at this location again.
They sell cars they themselves dont really know much about. I bought a car on 10/16/2016 had to buy a new battery on the 18th no problem it was a used car. On 11/20/2016 the engine went and their only response was you only paid $800 and it is a used car. OH let me not forget, My mechanic said the car would never pass inspection because of all the rust under it. Their response to that-- I got a guy that will pass it. WTF? Never again!!!
Lying thieving scumbags. I'm by the 2002 Cadillac from them two summers ago, they sold it to me with a bad head gasket. It started overheating the day I drove it off the lot. I took it back and told him I wanted my money back and they refused and told me they would take care of it. My car sat on their lot for over a month before they took it somewhere to get fixed and when I got it back guess what? It started overheating again. I told him it was a head gasket and the guy who sold me the car Joseph Palma told me he would bet a month's salary that it wasn't it and it was actually looking in the owner's manual to try and figure out what the problem was. I want up taking it to the garage and paid $2,600 to get a $5,200 car fixed. They wouldn't lift a finger they are scum bags and should not be trusted
These guys are great! I was on my way to hot air balloon festival in Morgantown WV, from Massachusetts. I had an breakdown in Wilkes Barre, and needed my trailer axle replaced. I called them at 9:00 on a Friday morning, asking if they could take a look at it. After a couple of hour delay getting a tow truck arranged, and getting it to their facility, they were able to take care of it (putting it mildly). They hunted down the ONE remaining replacement axle that was not two days shipping away and replaced it for me, and got me back on my way! I only missed one flight at the festival, and was able to fly the rest of the weekend, and then successfully drive all the way home again. Thanks guys!
It's a sad and sorry statement about customer service when a customer can not even ask a question without the person (Dino or Gino or something like that) 1. Talking over them 2. Speaking to them like they are garbage 3. Hanging up when said customer asked if they could even get a word in. Forget going in. Forget making an appointment. Forget giving them a sale. Rude doesn't even begin to cover it. Lots of dealers, not far from them...and this preapproved customer, who needs to but a car was so insulted by this shifty salesman that she will shop elsewhere.
I took my car there yesterday to have a headlight replaced. After waiting for about 10 minutes, Walt called me over and said that the problem appeared to be electrical, not the bulb, and that for $114 an hour that they could try to find the problem for me. When I said that I'd just it take it to the dealer, Walt tried to recommend a local shop to me, "a buddy of mine who does great work." I took the car to the dealer and, lo and behold, it was just the bulb. I will never step foot in another Pep Boys given the shady business practices their employees engage in.
I have been dealing with Ken Pollock Nissan since 2010. It has been a pleasure working with them and the service department is great. I have chosen to take my car there for all my service needs. I have always been well taken care of no matter how big or small the problem. Thanks to all of you in the service department......
WORST EVER!! NO communication,, terrible people to deal with,,, made a purchase with them, paid cash for the bulk of the purchase THANK GOD I had the receipt still,,, made many MANY phone calls,, no response,, stopped by and the owner never around,, all I wanted to do was pay it off,,, so sent a few payments in guessing,,,,, prick sends a repot guy after me,,, and I had OVER PAID HIM,,, he OWES ME NOW,, not to mention the lawyer fees I had to hire,,,, and yet NO returned phone calls EVER,,, after hiring atterny general office,,, 2 months I finally get my title,,, BAD PEOPLE
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.