We ordered 49 pumpkin pies to give to our clients as an "appreciation for using us" type of gift. The pricing was awesome, however, the quality was not.We picked up our pies on a Friday and delivered half of them to our customers and put the rest in our office refrigerator for the weekend. Coming into the office on Monday and expecting to deliver the rest, I soon discovered the pies had grown mold on them; ALL OF THEM. I checked my refrigerator to make sure it was on; it was. I called SSB and they would blame me for "not refrigerating them" or "not telling them I would have them over the weekend." They would continue to tell me that the life expectancy of their pies are 3, yes, THREE days, because they don't use preservatives. They said they're sorry for what had happened but it wasn't their fault. Their defense: "I gave you the pies in perfect condition on Friday". I was offered a gift card to use them again. LOL!!!!!
I first came to sugar sisters when another bakery in town has messed up several of my orders. Their product is marvelous! I had never had baked goods like this before, likely I hadn't had true homemade baked goods before! The salted caramel cupcakes and strawberry cupcakes, chocolate peanut butter and wedding cupcakes were to die for! I had friendly convo with the lady who helped me and when I asked her name I found out she was the owner. She gave me a free sugar cookie and cream cheese brownie to try because "I had to try them" and they were so moist and delicious. I don't even know it was possible to create such yummy, delicious and moist brownies! I am a regular now. They also donated to the no kill animal shelter that I got my dog at. I just found out they make dog cakes so I'll have to order one for my Great Dane next month. What a difference a different bakery makes
Food is great, however the service is terrible. Went in at 6:00 pm for a loaf of bread and they had only 2 employees working. Only 1 could run the register and she was in the back preparing food for a customer. There were at least 8 people who were waiting in line just to pay for the food. I was the first in line and waited 30 minutes to pay. The owner needs to properly train her employees to run the register.
Had my wedding cake made here, a few years back---they were wonderful! I live in AZ, but the wedding was in Wichita. Artistic Cakes was so great about helping me design my cake from 1000 mi away. It turned out exactly as I'd hoped and it was delicious. My family likes to also turn here for other cake-occasions and experiences have always been good. Would definitely recommend.
Just bought a sample box of cupcakes for Valentines day. OMG their salted caramel cupcake is amazing!!! Check out their new location on west Douglass in the Delano district!!
Was a good place with great staff, business fell off to un profitable I suspect.