This place is absolutely awful. Not only is the customer service atrocious, they are horrible to there employees. I wouldn't recommend anyone buy anything from these snake oil salesmen.
Happen to stumble on this, and have been using Biogurd chems for 12 years and find them to be superior. Called the factory a few times for tech info…
I enjoy the self-check out. Has always been and always will be a pleasure shopping at WalMart����#⃣1⃣store
I have called and visited this store a few times in the last month and unfortunately ever single time I felt I was treated rudely and as if I was an inconvenience. My sister and one of my staff members in addition to myself have had the same experience. Too bad really because I run a business where a lot of pool supplies are needed. I will shop elsewhere.
We purchased our hot tub from Ultra Modern because they have the monopoly on the Hot Springs brand in the Wichita area and it's the kind we wanted. It's after the sale that we have had trouble with them. You call them for a service call and tell them what you think the problem is. Two to three weeks later, they come out and assess what it is and charge you for the service call. Three weeks later the part comes in and they charge you again for another service call. You would think they would carry parts on their truck, especially when you tell them what the problem is. We will buy our next Hot Springs spa out of town because I refuse to purchase from them.
The DAV stores have always treated me fine. Sometimes they are a bit matter-of-fact or a little slow to attend to my request because they are in the middle of a different task, but all of that is to be expected. DAV stores have interesting things that are inexpensively priced. Improved customer service and general cleanliness would bring these 4 stars up to 5; but all in all, I have not encountered anything that would keep me from shopping at any of their locations. (In defense of the Central location, the lady I gave my great aunt's vintage dog collection to did a wonderful job of pricing and displaying the fragile dogs in a respectful manner. I really think it depends who you get when.) I am familiar with the reasons why customer service may be marginal at a thrift store and out of respect for the workers, I am patient and forgiving of any awkwardness. I know that DAV stores are not high-end department stores or boutiques (their business model is different, as reflected in the prices) and I adjust my expectations accordingly. I wouldn't classify DAV stores as "must sees", but I've be going to them for years and found some pretty cool stuff. Isn't that half the fun of thrifting? When I want pampering, I go to specialty stores that treat me like I have infinite room on my credit card (until they find out that I don't), or better yet, I go to the spa. When I go "thrifting" I want good prices on interesting things (or things I can repurpose in my crafts). That's what the DAV stores give me.
Very bad service. Rude management. Hardly no staff to help
Good worker with lots of experience
Most of my grocery list (a long one) they were out of, Plus poor selection too.
We purchased a new j-235 model of Jacuzzi and had a scheduled delivery the following Thursday between 2-6pm. The wrong model of tub a J-425 was delivered on Thursday at 6;25pm after the store had closed. I had to then call our sales rep Sonia Friday morning to let her know of the grievous error. She already knew the wrong model had been delivered, ensured me a delivery would be made that day by 2pm. 2:30 pm on Friday I had to again call U.M.P.P. and speak with another sales agent who told me the delivery team was fully booked and to expect delivery and retrieval of the wrong model by Saturday before noon. It's now 4pm, the wrong tub was just picked up and the correct model was delivered, without a cover. So Monday is the day I will finally be able to set up my hot tub. I have no fence or large obstructions for the delivery team to negotiate so I can only imagine how irate someone in my position would be if they did have the extra stress of a difficult delivery process. I'm only posting this review as a warning to other buyers that the competency and customer service of the u.m.p.p. team (excluding the delivery team) is not even on par with my local Applebee's.
My husband and I purchased our Homecrest patio furniture from Ultra Modern 17 years ago! It was the first furniture to arrive at our new home when we moved in. It still looks fantastic and we have never regretted spending a little extra on it. We have friends that have replaced theirs time after time and eventually spent as much as we did that once! When I am ready to replace it - I will definitely go back to the friendly folks at Ultra Modern and buy some more Homecrest!