2100 N Beaumont St, Wichita, KS 67208
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07/29/2011Provided by Citysearch -
I went to get the alignment done. I was quoted $70.
So I left my vehicle, I was called after couple of hours and told they need to do alignment for the back wheels as well and now the price went up to $130!! I told to hold on and not to do it as they told me they havent done anything yet. I said that I'll get back to them in 5 mins.
I called a few places including the dealer, dealer charges $80 for all 4 wheels. I called back within 5 mins to cancel the alignment and to find out they have already done the alignment to the front and now I have to pay $70. So why did they tell me they havent done it yet!
So I paid it and took the car out thinking it will be better than what it was... hell no.... it was just as before pulls to a side!!! i dont think they fixed anything!!
So I called them back and they said its my fault for not getting all 4 wheels aligned at once!! I asked them for a alignment report to see what they did, so I can compare before and after... to find out their PRINTER IS BROKEN!! and they do not have a record of what they did on my vehicle!! WOW what a professional place!!
To start with they have no customer service... they say as if there is nothing wrong on their side, printer broken, having no record is not their fault..., yes its my fault for giving it to Unruh.
Please give it to any other place other than Unruh Automotive!!
So to get my vehicle fixed I took it to the dealer, and they showed me that the front alignment was not eve touched or adjusted... and the back alignment was not even needed!!!
01/03/2006Provided by Citysearch -
In my experience, this Unruh Auto location has exceeded my expectations. The people are friendly and the service is fast. They can answer any automotive questions you may have and they have are very friendly and will tell you the truth about what is wrong or just fine. I highly recommend going here for all of your car maintenace needs.