400 S Greenwood St, Wichita, KS 67211
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Horrible, Horrible...Zero star if I could and it's actually overrating them!
I had the worst customer service ever on earth!!! called to book a cab for tomorrow morning 6:45 for work at a restaurant, the lady was extremely rude, put me on hold several times and finally told me they could not take me because that restaurant opens at 11 am, I explained as an employee I have to be there by 7:00 am, but she hung up on me, I had to call back to complain about such unacceptable behavior, but she kept on stating the place opens at 11 am and there is no way they will take me there at 6:45 am and cut the line, 6 times in total ( I called 4 times and my wife 2 times). I called best cab, 1 call and in less than 5 minutes everything was settled! I sincerely think such company which has no respect for people should not operate! Kansas Labor Department should look into all these negative reviews and just ban this horrible company from practicing! Period!!!
I waited 10 minutes after the second call was placed on hold again then the lady was rude saying that it was the first of the month everybody got their checks and she was just not working on me and I just called her again for the second time around 252 check on my taxi and she was very very rude
I will never use this service again. I called the night before to arrange a 0630 pick up for myself and some buddies. Told the kid I talked to that we needed a van because we had large bags. I called again at 0545 to confirm talked to the same guy and he said everything was fine. 0630 comes around and they send us a crown vic with a broken trunk latch. So I called back, spoke to a rude woman who said she didn't see anything about sending a van. So here we are 0700 still waiting for the van to take us to our location.
Do I really have to give them a FULL star? I just got out of the nastiest, most foul smelling cab imaginable. How can someone have any self respect and operate such a vehicle? Have they become immune to the filth and stench. In retrospect, I should have just not gotten in and chosen an alternative. Now, I feel like I need to shower and burn my clothes. Do these places wonder why Uber is so much more popular? Really. Estimated wait time was 15 minutes...30 minutes later; better than some I suppose.
My boyfriend and I went on a date to the crown theater, after the show we called to take a cab home because it was 26 degrees out. After waiting for nearly 15 min for the cab, no cab in sight. I give them a call back asking how much longer, I got no direct answer. After waiting another 15 min we ended up walking home. I could understand it taking that long if it was a weekend but it happened on a Thursday night. About half way home the cab driver said that he had just reached the stoplight next to the theater. There was absolutely no apology from the cab company for making there customer wait a half hour in the cold. I will never call ABC cab again.