My elderly parents bought a mobility van from Jay Hatfield less than a year ago when my mother was diagnosed with ALS. 11 months later, mom has passed and Jay Hatfield is more than willing to buy the van back at nearly 1/2 what they charged my parents for it. Condition is as good as it was when sold for $32,000 with less than 5,000 miles added to it and they offer $17,000. The only thing wrong with the van is that Jay Hatfield disposed of the passenger seat. Dealer installed a wheelchair lock when mom got her chair, but they disposed of the seat. So now we have a van that Jay Hatfield won't buy back at a fair price and a van that does not have a passenger seat. Be very wary dealing with this company. I think they took advantage of my mother's situation to make a fast buck. They've also lied about the van seat saying my elderly father took possession of it. Then changed story to say they delivered to the house. Another lie because it's not there. I'll close by saying that the only reason I gave them one star is because YP won't let me grade them lower. If you are in need of a van, shop around, there are other dealers in Wichita, this dealership is not to be trusted.
6100 E Central Ave Ste 201Wichita, KS 67208
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I would rate this business with zero stars if it was allowed. Very poor service, rude individual, would not fix my wheelchair that I purchased through him because "I can't make any money off of it."Always has excuses as to why the wheelchair is acting poorly such as "It is the battery" or "Have you gained any weight?"The wheelchair he sold me through Medicare/Medicaid was supposed to be 'new' but I knew it was used previously-there were obvious signs of wear and tear, half the seat belt was missing and the previous owner/renter had left his mail in the rear pouch.The owner blames Republicans for messing up Medicare/Medicaid so much that he can't make any money and will probably be out of business this time next year. I told him maybe that's where he should be since he has such poor ethics.
Absolutely unbelievable, I called last week to rent a wheelchair accessible van. Was told it was reserved and I just needed to send a copy of my drivers license & insurance before our pick up. I tried to email a few times as I had the wrong email address, but I finally got through to day to verify the price because I thought it had been quoted wrong and I'm told they made a mistake and rented it to someone else because that person didn't check with the person who had rented it to me. Oh and I could rent one in LENEXA. hmmmm. Lenexa is right next door to Wichita right??I've asked for a manager to call me, we will see how this turns out.
Do not do business with this man. Customer service is nill. Whenever you call them concerning a problem the a answer is a always it's the battery. Hateful at best. Golden Technologies sent us elsewhere for service.
The gentleman on the phone was professionally rude, made the comment that since my grandfather would be going through the VA, he would not "make any money off the deal" so he said go to the VA they will "deal with him". I'm very upset my grandfather proudly served in the NAVY in WW2 and that's no way to treat ANY veteran in my opinion.