Here's a PSA for any one considering Hughes Net services. DON'T do it! We live in a rural area and had Pixius for a while and had issues with them. I was on the phone with the sales rep for over one hour to ensure that I was getting a better service. Literally for the first 2 months we had service and then it disappeared / vanished. We called and they gave us a few extra tokens of data. For 20 gigs of data went from lasting 20 days and now it's gone in ONE DAY!!!!! Their customer service is totally lacking any helpfulness. We are ready to pay the early termination fee. Do yourself a favor and don't even consider using Hughes Net.
WORST rural internet company yet. SLOOOOW speeds (that you get to pay through the nose for), no guarantee that you will actually HAVE service at any given point, and when you call in to complain, they give you the same stock excuses every time (there's probably a tree limb in the way, maybe your neighbors are using up all of the bandwidth allotted for your area, maybe a butterfly farted 5 miles away and it's affecting your service, etc.). HORRIBLE and stuck in a never ending 2-year contract (that allows THEM to raise the rate any time they want without notice, but, doesn't give you any rights as a customer if you're not ok with that). SAVE YOURSELF!! RUN AWAY!! RUN FAST, RUN FAR!!!
I can't say that I disagree with any of the negative comments. The guy that installed Pixius at my home was fantastic, but of course I've never seen or spoken to him again. My issue is slow transfer speed. The are MANY times, especially in the evenings, when it is SO SLOW that I can't even open simple webpages such as Email. This can last for HOURS. You can complain, but no one at Pixius is concerned. You will be told that their records show that there are times when your speed EXCEEDS the speed you are paying for! Really? Well, yes, I'm guessing that by 2 am the traffic has slowed down and you probably WILL get faster speed than your account calls for. THAT ISN'T THE POINT! Pixius oversells tower capability to boost profit and then will tell you the rated speed you are paying for is only an "UP TO" speed, and not the actual speed you will receive. OF COURSE they DO NOT explain this to you until AFTER you have signed the contract. Overall, unless their service improves drastically I won't be renewing with them when my contract is up. If I had it to do over again I would definitely go another route.
Do yourself a favor and pick another company for internet service. Their internet signal quit reaching my house so they want to charge ME $50 to come out and fix THEIR signal like it is my fault or something. Their customer service skills are severely lacking and they are constantly rude to their customers and unwilling to help. All they care about is their dollar signs. They will raise the price of internet drastically every year but it never benefits the customer. I'm not paying them another $70 a month for service that doesn't work.