Burnell's was given a difficult job. My son and daughter in law brought them a mother's/grandmother's ring that had just had two new stones added by a competitor, and that store had done a very, very poor job. Burnell's agreed to remove the poor workmanship and make the ring as we requested. They did an amazing job and I could not be more happier with the results! Thank you SO much for your craftsmanship and skill. This ring is now an heirloom I am very proud to pass on!