It was a wonderful experience. Nathan was an awesome sales rep
5 stars out of 5 ---4 cars --- was good service.
Bought my used car here and had a great experience. They were very nice to work with and even dropped the price to fit my budget. Have referred many others here as well who have had good experiences
I have purchased & financed several vehicles from Family Motors. They have worked with me through several financial problems (unlike another lot I brought from in the past). The staff is friendly and seem happy to see me. They make me feel like Family. I will continue to buy here. My wife and step daughter bought here too.
Great Customer Service, always friendly and eager to make things right. Very pleased!! !
Worst car shopping experience ever. At first, the sale person that showed me the car is friendly and patient. After test drive ,after we start talk about financial options they swithed to someone that are kind of pushy on selling the car, and try to trick me by starting with over-price range for me to bargain. I told them several times I just need a quote and will go home and take my time to decide, then they keep dragging and switching personal to try to persuade me. I have to repeat myself more rhan 5 times I not gonna buy the car today and need time to go home think about it. Then the last person that came in is the worst, acting like a crook, sounds rude and telling me I am wasting their agents time if I not gonna sign the paper by today. I felt pressured and treated like a prisoner not customer!
I bought a car from them 6 weeks, a 2016, so fairly new, and should be very reliable. But I have been having problems with one of the tires since day one ( it has a slow leak in the sidewall, which is not fixable) and I was basically told "too bad, so sad". I will never go to them again nor will I ever recommend them to anyone ( I take that back, maybe to my worst enemy)
To Deb & the Family Motors Crew: You're appreciated more than you'll ever know .
They will work with you, they helped with my transmission and was very understanding .
I "love" Family Motors! They leased me a car when I couldn't get one anywhere else. I like leasing because I have a repair policy to help me if something happens to break, and they furnish a rental car, and I get 3 free oil changes every year. The people here treat me nice and call me by name.