240 State Route 10, Whippany, NJ 07981
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Residential and Commercial Propane Delivery, Tank Installation, Fuel Oil Delivery, HVAC Service, Service Plans.
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24/7/365 Live Customer Service
Budget Payment Plan
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Propane For Your Home
Bury Your Tank
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Propane and the Environment
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Propane For My Business:
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Forklift Motor Fuel
Builders and Construction
Propane for Agriculture:
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Heating Oil & Refined Fuels:
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Suburban Propane, Yates Gas, Agway Energy Services
We are on an autofill program. We always run out of propane because they don't show up when they should and when we do run out we have to wait at least a week (in the middle of winter) for them to come fill. They also cannot take care of their billing correctly. They never process our payment and assign it to the correct account, even though it is written on the check.
If there was an option for 0 stars that is what they would get. We started a payment plan and said we were locked in at that rate, the next year they more than doubled my monthly price. When I stopped paying because we were going back and forth about prices they said they were coming to disconnect my tank (it was not even their tank, we owned it) it was the middle of November and I have a baby in the house. There customer service representatives were rude. I am very dissatisfied with this company.
I got burned by steam because of an illegal hot water heater lit by Gary at Subpropane. Can't even apologize for a mistake like a man, has to make lame excuses and lie instead. Charge us for safety classes they ignore. Number 1 priority is to get money any way they can so they can pay off all these lawsuits. Anyone who insists on doing business with Subpropane is a whole lot less than honest.
Doubled the price on my tank in one year and they were charging me $5.15 per gallon of gas. I have done business with Sawyer/Johnson Gas also Suburban Propane Fernandina, (yes, they have three names!) in Fernandina Beach for years and know them personally. Now I can't even get through to the Fernandina branch, I have to speak to someone in Jacksonville. I just had them come and get their tank, I'm done! They are terrible! I wouldn't give them 1 star!
I was with them for 17 years and just in the last two years started questioning their bills. Last week did it . I came home to find they had delivered 16 gallons that I had not asked for . at $5.39 per gallon. $102 for 16 gallons of propane. I checked elsewhere and found the going rate is $2.19 per gallon. I hate to think how much I have been overcharged in the last 17 years. I told them to come and get their tank and shove it.
Worst company ever. Will never do business with them again. When it was Rocky Mountain Propane they were awesome. Suburban took over and charged us for propane we never received. Tried to call to get it fixed, wouldn't work with us. Tired to tell us that because it was cold they could put an extra 100 gallons in tank. Talked to multiple other companies that said it couldn't happen.
Absolutely the worst both in service and delivery! I worked with Littles Gas and was very happy with them and then unfortunately they wer bought by this terrible company. It took over 3 weeks to get service on a stove then another 2 weeks to get them to come back to run a gas line. 11 days to get a refill because I wasn't willing to pay $75 emergency fee. THEY SUCK!!!
We receive propane and was charged $5.42 a gallon which is extremely high compared to competitors. They kept giving us the run around as to why our propane was so high saying it was because it was in such high demand. That's wrong because a competitor sells it for $2.42 a gallon and that's not just for a first time customer, that's across the board. This company does not tell you how to save money with them or even tells you what the cost of the propane is before they come out. They also didn't give us a contract to sign or any information as to why our propane cost was so high. I switched companies and had them come get their tank and the fuel in it. $2000 for propane is ridiculous and all their extra fees are also unnecessary. They have too big if an overhead or someone's pockets are getting fat from the over charge that they put on their customers.
Myself, parents, and sister have this company as a propane provider.... 1st my sister had problems with them on the price she was locked in at a price and when they filled her tank they charged her $1.26 more per gallon, now my parents this joke of a company put a new regulator on the tank and it was leaking I know bc I was the one that no noticed it when I was over there one night my dad called them right away they said that someone will be out in the morning needless to say they never showed up so he called them again this time they came out and fixed the leak, but when my dad call the office to see what they could do about crediting his account they told him that they can not credit his account and the leak was his problem.. Now for me they locked out my tank bc of a $168 after I just paid $200 one month ago and I thought that the account was current bc I never received a bill or call from them... One thing is for sure they are losing 3 customers and I hope that people do there homework before thinking about going with this company...
I have worked with this company serveral times. They have always been on time and kept my cost to what they have told me. I have had an underground tank installed by them and lines to my new heating system installed.
I always compare prices since I own my tank and them usually come in with the best prices for me. I agree it was different having to let me them run my credit before doing service but with the state of the economy I can't blame them. They are a business and want to stay in business.
I will continue to contact them for my propane needs.