Air Group LLC
1 Prince Rd, Whippany, NJ 07981
NJ Contractors License: 13VH00668000
Master Electrician - NJ License 4474
Master Plumbers License - 12297
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AirGroupLLC is worst company, cheating company!!! There has been a problem with my furnace for a while. I called Air Group (wrong decision!) and they sent a technician a few days later. He spent an hour and half doing diagnosis and could not locate the problem. He told me the problem could be either with thermostat or circuit board. But I still need to pay 140 dollars for this failed diagnosis. I was not happy but asked what more he can do to fix the problem. He said he needs new thermostat and new circuit board to locate the problem, and he went out to get those. After half hour, he came back and did testing. He told me the problem is with circuit board and gave me the quote of 861 dollars for replacing the board including labor. He stayed for another hour to install the circuit board. One hour of labor cost 100 dollars so they actually charged 761 dollars for the board. I did not know anything about the price of circuit board at that moment and agreed which turned out to be a big mistake. After technician left, I looked up in the internet and called a few other contractors who are able to fix this issue. The price of this circuit board is actually no more than 300 dollars. They more than doubled the price. I called them and asked them to refund me some money. The manager named Gary is very rude and told me as long as I agreed the quote there is nothing he can do. They said they don’t care if I or anyone else would like to use their service again. Their only purpose is to find the next victim. Never call this company, overcharging and greedy is the sticker on their face. Do not trust any positive review about this company, they are all created by their own employees. Find an independent qualified local contractor. They can do anything that Air Group LLC can do.
Air Group has been servicing the HVAC systems in my house since before we bought it 5 years ago. They were the original installers of a 3-zone system. When I first moved into the house, I tried Air Group and found them pricey. So I tried out a couple other providers and ended up paying a lot more by the time they figured things out than I would have if I'd just called Air Group in the First place. Only 4 stars because not cheap, but overall better value due o their professionalism.