My daughter sees Dr Dinkel...and she is amazing. I feel my little girl is getting exceptional care...and my little girl LOVES going to the eye doctor. (...we go every 3-6 months...and my baby is 6...) Dr Dinkel is worth every minute of our 45 minute drive.
I have profoundly mixed views on Target Optical. This store is awesome. The doctor is great and the people are wonderful. However, the Target Optical lab, who they have no control over, is one of the worst experiences I have ever had. They cannot find their posterior with both hands. Management has been called in, yet no one has contacted me. Apparently manufacturing and shipping one pair of glasses is too difficult for them to accomplish, because I still do not have my glasses almost three weeks after I purchased them. The store is great, but Target Optical the organization is abysmally awful. I cannot in good conscience recommend them to anyone.
Out of the four optical locations we have used for my son, this has been the worst. Worse than the mall stores! The technicians can't get a good fit on the glasses, tried four times and still couldn't adjust them properly, and expect me to come back every 10 days for a new nose piece (they won't allow us to purchase extras). That is all topped off by the fact that they have 9 to 5 M-F hours, and if you have a child that is over the age of three, how convenient are those hours for you? We are constantly treated like we are inconveniencing them to get the glasses fixed properly. And for over $150 out-of-pocket (beyond insurance coverage), I simply expected better quality, service and treatment.
If a lens falls out of a brand new pair of glasses (6 weeks old), what would you hope the optical department would do for you? Keep in mind the lens fell out and was not found. If you expect the organization to go above and beyond and replace the lens without cost (for an 86 year old woman on a fixed income) don't come to Mountain View Optical. Tim, the manager, assured me the lenses, frame and fitting were all done correctly (he's the one who fit the lenses and frames in the first place, so OF COURSE, he couldn't have made a mistake), therefore, to replace the lens would cost $176. I believe it would have been excellent customer service to take the loss of $176 for an elderly lady and good consumer reviews.
I totally agree with you about the crummy experience. As a mother of an autistic child, I was told this doctor was the "best" on the west side of the metro. Yeah, right. He was cold, and very very rude. He kept losing his patience with my daughter because she was scared and the light he was shining in her eyes hurt. I will absolutely never go back to him again. I have since taken my business to Lakewood Eye Clinic and what a difference!! They are great over there. So long to uncompassionate, cold, uncaring, rude doctor in Wheat Ridge!