Koko Bone Pet Boutique

DO NOT TAKE YOUR DOGS.TO KOKO BONE!!! (Koko Bone did not do the grooming in these pictures). I took my dogs there, a 15 and 4 year old shih tzusnamed Jingles and Tinker. Jingles has never been cut, shaved, nor had his ears plucked, in 15 years. I took him to KOKO BONE and they shaved his privates, along with hacking his fur off his hind legs. The only cutting I have done on my shih tzus are their feet. I have their feet trimmed and toe nails cut

I explained all of this to Joanna who is the receptionist. I must of told her 15 times but when I got Jingles back, he kept licking at his stomach. I thought they did not rinse him good enough and did not remove all of the product they used to bathe him. So I took him up there a second time, and paid a second time for another bath

After the second bath, Jingles continued to lick his stomach. I looked at him to find that they shaved his private area along with cutting his fur off of his hind legs. He had Hugh mats on his legs where he had been shaved and cut.

I called Joanna and she denied this...said I must of got it mixed up with someone else. It would of been one thing if she had admitted to the mistake and offered me a free bath or a refund, but she called me a liar and said that they did not do this. DO NOT TAKE YOUR DOGS THERE UNLESS YOU WANT THEM SHAVED or you want to be called a liar. Bad work ethics. Someone needs to talk to Joanna about her mouth, nasty one. If I had read the other reviews I WOULD NOT HAVE TAKEN MY DOG THERE. Another thing, I dropped them off at 11:00am and did not get a call to pick them up until 4:00p