after some 7 years came back to bmw and this dealership.The whole staff was professional,friendly and easy to deal at the time of purchase..now after 7 months of my second bmw purchase i totally disappointed about this dealership ! Car Wash !!! this dealership needs to check other Car brands service and what they doing, to wash a car usually takes about 45 minutes! and now they not washing at all- some construction or what ! this kind a premium car brand dealership cant afford to make a deal with some car wash places to wash bmw cars for free?? two months ago i came to parts store and was totally disappointed of unprofessional service , two persons had no clue what kind a part i was asking and gave me no idea when they could order it and how much would cost!!! Now last week on Monday morning i called and asked to make an appointment for Tuesday morning for 10k service. they said they don't have availability on Tuesday -only Wednesday, so i asked to give me a loaner car and and let me know when car is done, They said we don't have a loaner available until next week ! Are you serious ? We are paying premium and do we get premium service ! A total disappointment !
It was a exceptional experience in Toyota oakbrook. I was recommend to my friends to Toyota oakbrook. I am satisfied my new Toyota camery. And customer service was exceptional great
He was very pleasant , honest and patience . I think his good at what is doing . And the manager was able to give us a discount Thank you
Extremely nice staff. Everyone was so helpful. Such a great experience, made buying my very first car such an easy and enjoyable process. Even got a follow up call from joe making sure everything was going okay with my new car. I love my new RAV4!
Thanks to salesman, and manager it was pleasant.I would have like to known that there were additionallevels of the LE. I was traveling and saw the XLE, it would have been good to know the difference in the two vehicles.
He is very good sales person as well as his manager.He very patient and hoenest.He spent time without cpmplains and survising drinks . My wife was very satisfied.that is the reason, we perchased hibrid toyota Avalon.
The purpose of my visit was to trade in my car . I was welcomed by a nice young sales associate Ali Naurais, who helped me during my entire proces.He was helpful and patient, not pushy. Then I decided to lease Toyota Highlander, the one I feell in love at first sight, White pearl. Thank you Ali!!!
It was great experience dealing with Doug at Oakbrook Toyota.He was kind,helpful and quick in providing a good deal which helped us to make quick decision.Thank you for your support.
My experience during the purchase process was outstanding. Mr. Alex Syed and Mr. Umesh Trevidi showed great interest in explaining the process, and I am very appreciative of their sincere efforts.
In April 2015, I inquired about a 2016 4Runner TRD Pro. My current Ford lease was expiring in 5 months and I assumed I would be able to get this vehicle by then. Unfortunatley, it was not available and I leased another Ford Explorer. I asked to remain informed when this vehicle would become available and Christine Gao consistently contacted me inquiring if I would still be interested if/when a TRD Pro became available (17 emails and several phone calls during that span). Clearly this vehicle is a rare commodity, so when one finally became available (August 2016 - 17 months later), I said I was very interested, but I was in this other vehicle. Christine, Mustafa & Joe all found a way to get the deal done and I could not be happier! The manager Joe was very straight forward and easy to deal with...Christine was extremely persistent and very nice...Mustafa was referred to me by a close friend and he was the easiest new car salesman that I have ever dealt with!..Thank You!!