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We purchased a Sears warranty on our hot water heater, We scheduled for a service and first technician came out and was very helpful He said it needed to be replaced. They set this up with an outside company "Residential Services". Sears told us at this time we needed to purchase an expansion tank to bring us to code in our (unincorporated little town) . This would be an additional $149.95. Said Ok to this. When the technicians arrived they looked at our hot water, which had already been drained, electric off and ready to be unhooked . Their response was they had to do all kinds of additional plumbing and needed copper tubes and it would be an additional $515.00 not including the tubes. We asked them to leave at this point . We went to home depot , purchased a hot water heater , copper tubes and had it installed within a couple hours. Beware this is a complete gimic
wewere not very satisfied with the overall services from SEARS on the refrigerator repair. first appt. we set up on 12/5 they sent a "warranty/ preventative maintenance tech. to our home even though we explained when scheduling this appt. we needed a repair as well as a check up. Tech comes to house and advises us he cannot do anything as he is not a repair tech. He also says this kind of issue happens all the time even though they report it back to their managers, etc. Appt. had to be rescheduled for following Sat. 12/12. Thankfully they arrived first thing on an 8am to 10 am window. This repair tech. first made it sound like he could not do any repairs due to NOT having proper parts on his truck and we would likely need a third appt. After telling him how disappointed we were with SEARS and their customer service,etc. he finally comes back in the house with some possible parts he needed to replace on our refrig. Hopefully his repair will take care of our issue, but it seems like he was trying to fix some things that did not need to be fixed for an extra charge. He did back off of that eventually. On a scale of 1 to 10 and 10 being best possible service and experience- we would give SEARS a 3-4 score on this service. We felt very frustrated by their seemingly incompetence!
I asked for a receipt for the services rendered that detailed what work was performed and parts were used and was assured by the tech that I would receive an email. I have not received any invoice at all and as a landlord I need that documentation. It is not an unusual request or expectation to get an invoice or receipt for services rendered and paid for. In fact, I dont consider the work order closed until I get my invoice/receipt. Please contact me immediately to rectify this. Thank you, JFS
Phone: (410) 698-4362
Address: 400 N Center St, Westminster, MD 21157