What Should I Do When My Car Dies on the Road? »
Four tips for keeping yourself and your vehicle safe while you wait.
85 York StTaneytown, MD 21787
From Business: The Name may be Small, But the Savings are BIG! Mark Small's Used Car Factory is a repair shop / used car lot in Taneytown, MD that has been servicing it resident…
12300 Owings Mills Blvd Ste 6Reisterstown, MD 21136
From Business: Marks Motors provides quality car care in Reisterstown, MD. We are a family owned business delivering honest and professional car repair in Reisterstown. As a cer…
580 Jermor LnWestminster, MD 21157
Click to Schedule Your Appointment Now!Schedule Appointment
From Business: Firestone Complete Auto Care is a full-service auto maintenance and repair shop offering a large and affordable selection of tires, convenient hours & locations f…
1059 Baltimore BlvdWestminster, MD 21157
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From Business: Because you need to TRUST who’s working on your car. Schedule an appointment online. We have extended hours and convenient locations to make it easier for you to …
Four tips for keeping yourself and your vehicle safe while you wait.
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
WARNING!!!! COULD SAVE A LIFE!Check your lug nuts before pulling away. It could save a life! I was lucky that I pulled over on the highway after noticing an issue at 65 mph and found all but one lug nut tightened on my front driver side tire. Not a little loose but obviously loose to the touch. Even corporate office was just very nonchalant about it. They would "investigate it" whatever that means.
I had Chad replace the engine, had the cylinder head machined/overhauled/installed on the replacement engine, a refurbished 5 speed tranny installed, and had to have TWO clutches installed within approx. 5500 miles. (I paid for both clutches) The "newly machined" head had one cylinder out of 4 wich would only hold 33 psi. Chad refused to look at it or fix under their 1 year 12,000 mile "warranty" which was printed on my PAID INVOICE. I had to spend another $1000 (and my time) at another shop to replace the faulty cylinderhead that Chad installed and supposedly had overhauled as well as my 2nd clutch installed by Chad in less than 5500 miles now slips after a measly 1,500 miles or so. I spent over $5000 easily with Chad & Moonlight Automotive to have Chad turn around and refuse warranty coverage on the engine, head, transmission and two clutches he installed and of which I paid hard earned money for. I found Chad after I spent my money with him to be unethical and fraudulent. I have the cylinder head to prove the bad cylinder as removed by another shop and a car now sitting over a year with a SLIPPING brand new clutch (the 2nd bad clutch installed by Chad) The head and clutch should have lasted well beyond 100k miles yet failed in less than 5,500mi. I gave Chad the opportunity to do the right thing and was patient about doing so yet he said take a hike and refused to warranty his what turned out to be lousy and unprofessional work. Chad is very happy to take your business and money and very happy to REFUSE THEIR POSTED 12,000 mile 1 year warranty for TWO FAILED Clutch installs and FAILED CYLINDER HEAD of which he was entrusted to overhaul. I spent easily 9 or 10 thousand dollars total between parts and his $5000+/- labor to only be left with a car I cant use. Thanks Chad very much for your lack of ethics and arrogance, your customers deserve to know how you treat customers AFTER they spend their money with you and need you to follow through POSTED warranty!!
Kipp's is a great shop with great employees. I have been taking my cars along with my family's and referring friends since they have been open. They have great prices from tire installs, suspension work, AC repair, and engine replacement. Highly recommended company for you automotive needs!!
My daddy always try's to make customers happy . He does his best in everything he does, his shop is his priority and would do anything in his power to try and get your car to run right
I had my bumper repaired from a rear end collison. Service was great. I get home and go in my center console and notice it has been dug through. My Tom Tom GPS and Ipod along with the chords were missing. I never take them out of my car and they were buried in the bottom of the console. I call the shop up to speak to the manager and he was not helpful at all. No i should not have left those items in there. But he even said the car was always on their lot locked. Someone stole my Ipod and GPS and they will not fess up to it! Never using them again. He even admitted to me they take the change from people's cars! I strongly urge you to use a different shop. If you do use them, completely empty your car out of anything or it will be taken!
Called to have this place pick up my mower that had a transmission problem. They picked it up on a Tuesday. I heard nothing from them for days so I called on Friday. I was told it was the drivebelt and it had been ordered and it was possibly going to be delivered that day. I would be called with an update of when it would be dropped off. Monday. Tuesday, Wednesday. No call or update. I call Wednesday afternoon and get a voicemail that they are actually closed and have been the past Monday through the following Tuesday. Over a full week of the entire business closed. I wait until the following Tuesday, which is day 1 of the 3rd week they've had my tractor. I asked for an update and am told the drivebelt should be in that day or the next day. I asked why I wasn't called before they closed for over a week, and that because of this I had to have a service come out and cut my lawn and pay for that. She said "I never told you you'd get it back that Friday, and as far as us being closed, we don't have to air our personal business to customors." I said "Your personal business? Being closed for over a week without information customers whose tractors you have posession of is absolutely my business. I looked on your website and your facebook page for some type of information about the closure and couldn't find anything." She responds unprofessionally "That's facebook. It's stupid. We don't even update it." I responded "As a company you made the page... if it's stupid why?" She responds "If it OFFENDS you we'll take it down. How about that?" I then told her to return my tractor immediately. She said "You'll get it back Thursday." I said "Why not today or tomorrow?" She said "Thursday" and hung up on me. Don't use this place. Horrible.
It is important to recognize good service when you get it...I have been to two of the ACT locations (sorry to say) and their service and product is excellent...Thank you ACT!
Warning ! the Westminster store failed to tighten the lug nuts on one of my front tires,**TWICE**I bought a set of four new tire at the Westminster store last winter. The salesman was very helpful and found four tires that I wanted, that were discontinued. But after they installed the tires , I was driving to work and noticed a slight rubbing noise. By the time that I was heading home on the highway the steering wheel started to shake . I pulled over and couldn't see anything wrong. I was able to drive slowly on the shoulder till I got to the Merchants in Columbia. They discovered that the lugs on one tire were so lose that they could be removed be twisting them off with your fingers. When I called Bob, the Westminster owner to complain, he apologized and said that his techs double checked their work. Obviously it didn't happen this time. So I forgave him and when it was time to have my tires rotated I returned there again. They were glad to see me come back. After they rotated the tires I drove to work and again on the highway my front end started to violently shake. I pulled over on the shoulder went to the front wheel and was shocked to find that again I could remove the lug nuts with my fingers. I will never go there again!
Moonlight Automotive is the only place in town I trust to take my car. The staff is friendly and knowledgeable with all makes and models. In addition to the great service, the facility is clean, well kept and includes a playroom to make waiting more enjoyable when I have to bring my little ones. I highly recommend Moonlight Automotive to all my family and friends.
I highly recommend Chad and Mike at Moonlight Automotive. New tires, oil changes, alignments, brake pads, you name it...I go to Moonlight!
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.