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Phone: (714) 890-5297
This company has terrible business practices. After they assessed our home, they assured us they were able to install the stained glass. We provided a deposit, then a week later they called saying they are unable to do the job, and they refuse to refund our deposit. Stay far away from this company.
Jan did a great job on our stained glass for our front doors. She came out to our house and helped us choose a design that would go well with our style of home. She has done other homes in our neighborhood which look incredible. We would definitely use her again. We have received many compliments on our front door.
Woman is talented, but certifiable crazy and dishonest. Refused to refund me $100 when she couldn't find the second stained glass of a pair we bought when I forgot to initially take the receipt even though she knew full well I had paid her $200. Treated me like a liar when the liar was staring at her in her mirror. That and she will give you all kinds of unsolicited psychological advice when she is clearly the one in need of therapy. Stay away. The woman lives only with dogs and cats because they are the only ones who could stand it.
I've had the opportunity to see Jan Brookhart's stained glass creations many times over the years -- highly creative, beautifully executed.
We own a traditional glass company in Long Beach and don't do this kind of work. When our customers need new or replacement stained glass, we send them to Jan at Stained Glass Castle. She's always taken great care of our customers. We trust her to deliver on time, professionally and with fair prices.
03/25/2012Provided by Citysearch
Bat Crap Crazy! My friend and I stopped in on a Saturday to see if they offered classes. When I spoke up first, the owner proceeded to ask me if my friend was 5 and could speak for himself. Then she went into a complete TIRADE about how I was being co-dependent and he was abusing me. My friend had the where-with-all to step outside, and as soon as he did she started shouting at me saying ""SEE HE ABANDONED YOU"" Once I found my ability to talk (after all I was completely shocked at her behavior) I said we were only interested in classes, at that point she YELLED at me to leave. As I was walking out the door I heard her behind me go into some kind of wordless babble. If that is the normal way that this company greets people, I have NO IDEA how they stay in business. After being treated like that I have every intention of telling everyone NOT to use the Stained Glass Castle because you will probably be verbally assaulted by the owner.
10/07/2011Provided by Citysearch
WORST customer service ever. First they send us out someone to prep the door and he was totally unprepared. Jan (the owner) said he would be here two hours. He was here for 5. He had to borrow the correct tools and then had to make two runs to get supplies. Plus he had already been here to check out the door before he did the work. Then when he left, he left the door completely hacked apart. He couldn't even get the door knob back on. We called Jan and let her know how upset we were about the instal and she went nuts and hung up. After further inspection of the actual glass we found a crack. We called back to see if she would come out and look at it, and her response was that we could hire the same door hack and have him come out and take the glass out, bring it to her and she would charge us to fix it. I would have rather given my 1600 to a homeless person. This woman and her business is a complete joke. I would not tell anyone about her, and I hope she gets some help, or closes down.
Phone: (714) 895-2730
Address: 13661 Beach Blvd, Westminster, CA 92683
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