I made a hasty decision and purchased a used pistol from a private seller at a gun show. It seemed like I was getting a great deal until I tried to fire the gun and realized that it didn't function properly. I took the gun to Mo's and was happy to meet the owner, Pat. I explained my situation and that I really didn't want to spend a lot of money on this project. We discussed my budget limitations (my budget was very low) and he agreed to evaluate the gun and return it to safe working order so long as it wasn't going to exceed the limit I had set. A couple of days later I picked up my pistol and now it works great. I couldn't be happier and Mo (Pat) has a customer for life.
Your service in this place all depends on who waits on you whether you get the person who is really really helpful or the arrogant douche who thinks he knows everything about guns... Same thing goes for behind the counter the people that check it out when you go give them your hard earned money, there's a couple of people that are really really nice and then the one I had check me out yesterday who was just.... wow.. kind of rude but she did finish her text message before she waited on me that was nice of her
I have been to Firing Line to shoot at their range a few times- they do get pretty busy, but the staff was friendly and helpful every time I've gone.