Very disappointed! Guitar Center is trying to steel my money! I am no longer a fan or shopper of GC! I purchased some items at the Northridge Guitar Center on May of 2016. I ended up returning some and my account was not properly credited. The manager, Gabriel Vega, was very unhelpful in trying to help me resolve the issue as well. He did call the GC credit card company to try to verify the payments that I had made up to date, but the credit card company would not give him that information. He then told me I had to hash it out with the GC credit card people myself which is Synchrony Bank. The bank is telling me that I need to hash it out with the store. Last thing I got from the GC store manager was that perhaps it was just not yet credited properly and that the difference should show itself in my statement in time. It has now been close to a year and my statement still reflects that I am being charged more than I should be for the items I have. Very disappointed in GC and have not done any business with them since this transaction and do not plan on doing any future transactions with GC. I now have only two words to say to them. Sam Ash! That is where I am taking my business from now on!
30730 Russell Ranch RdWestlake Village, CA 91362
From Business: Guitar Center Lessons in Westlake Village, CA is a state-of-the-art destination that offers music lessons, professional rehearsal studios and certified Pro Tools …
10862 Washington BlvdCulver City, CA 90232
From Business: The music store and music studios have been providing the music community, schools, and local families with quality band and orchestra instrument sales, rentals, …
Slickpicks.caNo more guitar picks slipping! Finally ��������
I placed an order on december the 9th. The Item was damaged on the way, it was destroyed. I contacted guitar center, and requested me to wait until they fully investigate. It is January the 4th, I'm on the phone with customer service, and still expect me to wait until friday, if the funds will be refunded or they might resend the piano. It seems guitar center is afraid UPS will not pay for the damages, and wait until they have their money in their pocket, before they can deal with me. The bill is due on January 18th(GC), and I don't know how this is going to end. I am having second thoughts about dealing with guitar center in the future. I wanted to contact corporate, but corporate has its doors shut, there is no way to file a complaint with them directly. Corporate expect me to write a letter, delaying this transaction even longer.Update: It is now January 6th, I spoke with Jill ext 3051 over the phone, she spoke with managers about this. I have not yet received a call from any manager. So far I have found out, the manager at the location I bought the piano from, won't release the funds, until they receive the money from UPS, and UPS is not returning their calls. They say my situation is complicated, and it will take longer to solve. This is all about greed. They simply refused to take care of their customers until they have their delicious money in their pocket, Guitar center is terrified to lose a few dollars, much rather forces a customer to wait because to them money is much much more important than providing assistance to their customers.Note: Today I was requested to pay the bill due, and they say all the funds will be returned, eventually.January 12: No living human being from corporate ever contacted me, because they do not care. I filed a complaint through better business bureau, within 3 days I got a message from a 'supervisor' stating "they have processed a refund". Word of advise, don't bother placing a complaint to corporate, because clearly, they won't do anything to help you, go to bbb.org, and file a complaint.Or you can also file a complaint with Ventura County District Attorney's Office Consumer Protection Unit. Ventura County District AttorneySpecial Prosecutions5720 Ralston Street, Suite 300Ventura, CA 93009Phone: (805) 662-1750http://www.vcdistrictattorney.com/services/special-prosecutions/
The top Asst. Manager not to smart. I live by the Johnson city 13790 store in upstate NY. He lost one of the stores best customers. I spent tons of time and money there. Why should they care. like I said, not to smart . Good going .
I would like to express my disappointment with my most recent guitar center experience. I was searching for a drum set for my son, and in doing that I contacted my local guitar center Robinson Pa. where I often shop for all of my music needs. I figured in talking to a pro. In my search for drums, as I know nothing about them. After talking with the salesman for quite some time and asking multiple and repetitive questions. We found the drum kit that best suited my needs. And I was most satisfied with his time and helping me find the perfect drum set for my son. The salesman re-assured me that upon picking the new drum set up the only other things I would need to purchase would be a drum throne and sticks. So I placed the order right then over the phone. In this whole process, my son was involved with the picking of the drum set as I wanted it to be the set that he wanted , spending that kind of money I wanted no disappointment on his end, even down to the color. So after ordering the set, the following week I got an email saying my purchase was in, after calling my son and telling him , because I to was excited , we made plans to set it up the next day.So I went straight to guitar center to pick it up. After making several other purchases in the store, while the staff was getting my purchase from the back, when they brought it out the box did not look like it would house the items that I was told I would receive. After expressing my concerns and a little investigating on their part , they came to the conclusion that this set did not come with the hardware and such that I was told. So the staff then tried to switch me out to a cheaper kit. Which is not what I wanted , that’s the reason I went with this drum kit. So now being almost $600.00 into this purchase, the manager said the only way to get the things I needed for this kit and was told it came with was for me to spend more money. Now I do not have the extra money that would be the reason I pick the drum set they helped me pick because I thought it was an entire kit. So he explained that it was not entirely the salesman’s fault, which I understand people make mistakes. But me being the customer I feel like it was absolutely no fault of mine, end result is I am still in search of a drum set and now it is 10 days until Christmas. As it was in no way my fault that this happened I was confident that they would make this situation right, being a very big company such as guitar center. But I left there very disappointed and without a drum set. I will definitely tell you that after this experience I am not sure I will take any further business to guitar center, actually myself and my wife bought each other all of our Christmas gifts for one another there, and I am considering retuning the things we bought. I truly did not expect this and have been put in a tight position , because now I have to continue my search in hopes to receive it before Christmas. So end result in this very disappointing experience is I feel as though it was in just to myself, and ultimately if I am not able to obtain what I thought I was going to get from guitar center then end result will be, his extreme disappointment Christmas day. I am sure you are not worried about one customer but I can tell you this that I have never in any purchasing situation been this upset and discouraged, and in this whole experience after thinking about it I wanted to voice my opinion and express my frustration. I believe that management could have and should have handled this situation far better than they did , and in fact that is not a way to operate a business , well I would think. So for what it’s worth I hope that this email , in fact gets the attention it deserves. I really wish that guitar center would have made good on the mistake that they made and not passed the problem on to the customer, being me. Thank you for your time